Claims Supervisor

Posted on Sep 20 Orlando, FL


Lighthouse Property Insurance Corporation



Lighthouse Property Insurance Corporation – Orlando, FL

The Claims Supervisor supervises a team of claims examiners and claims administrators, participates in hiring, leads adjuster training, manages assigned adjuster workloads and performance.

Essential Duties & Responsibilities *Monitor individual performances and ensure they meet expected quality and performance objectives.
*Establish professional development plans for employees to improve performance efficiency.
*Train employees on good faith claims handling procedures.
*Resolve coverage issues and reviews denial letters.
*Evaluate claim files and approve payment within their authority level.
*Monitor caseloads and assigns new claims.
*Interact with policyholders, claimants, public adjusters and attorneys to achieve claim settlement.
*Assist in hiring and training new candidates in their job responsibilities.
*Ensure receipt and maintenance of appropriate licenses for themselves and assigned staff for all states
that claims are handled.
*Communicate with policyholders, vendors and employees in a professional, positive,and proactive manner.
Work collaboratively across all internal departments.
*Strong problem solving and staff development skills.
*Supervise group of 1-5 Examiners on a regular basis.
*Ability to negotiate and establish a personal rapport with opposing parties, and to resolve conflicts in a
professional manner.

Qualifications *Bachelor's degree in insurance, business or related field is preferred. Insurance designation coursework a plus.
*Ability to work in a strong, hands on, team environment.
*5 years of related claims experience with increased authority and complexity primarily within a for-profit
environment, in homeowner's driven personal lines insurance.
*Multi-state/multi-line experience is required, understanding state statutes and good faith handling
practices.
*Valid 520 or 620 Florida Adjusters license is required.
*Louisiana, North Carolina, South Carolina and Texas licenses are a plus.
*Strong knowledge of the claims discipline and evaluation of claims performance based on quantitative and
qualitative results.
*Strong problem solving and staff development skills.
*Ability to negotiate and establish a personal rapport with opposing parties, and to resolve conflicts in a
professional manner.
*Basic understanding of residential construction and repair/replace techniques
*Skill in effectively negotiating and settling homeowner claims in accordance with policies and procedures
*Litigation experience is a plus
*Competent in using Microsoft Word and Excel
*Set high personal standards and consistently achieves set goals
*Bilingual in Spanish and/or Vietnamese a plus

Physical Requirements *Ability to safely and successfully perform the essential job duties of this position, with or without
reasonable accommodation.
*Must be able to function independently, have flexibility, personal integrity and the ability to work effectively
with customers, vendors and personnel.
*Occasionally lift medium to heavy objects.
*Occasional Travel
*Other Requirements
*Friendly, polite, organized and efficient
*Strong oral and written communication skills
*Ability to Multi-task
*Ability to maintain regular and punctual attendance.
*Adhere to all Company and department policies and procedures.
*Perform other duties as assigned.

Job Type: Full Time

Job Location: Orlando, FL

Required Education: Bachelors degree preferred

Required Experience: 5+ years