Claims Examiner

Posted on Sep 20 Orlando, FL

Lighthouse Property Insureance Corp

Full time, inside position located in Orlando, FL. The Claims Examiner will be responsible for the investigation, negotiation, and settlement of homeowner's property claims in Louisiana, South Carolina, North Carolina and Texas. The examiner will develop facts of loss, analyze policy coverage and makes damage assessments. Must be a strong communicator both written and verbal and provide excellent customer service. Sets high personal standards and consistently achieves set goals. Must also work effectively with external business partners for appropriate handling and resolution of the claims.

· Provide excellent customer service by setting expectations with customers and delivering on those agreements

· Timely investigation of assigned large loss Homeowner claims to establish cause of loss and subrogate opportunities. Ensures evidence is properly maintained

· Coordinate and oversee inspections by field adjusters, vendors and experts as needed during the course of the claim

· Perform timely coverage analysis on each claim in accordance with policy and endorsement provisions

· Review damage estimates for appropriate scope of damages and unit costs

· Compose professional claim letters and verbal correspondence as needed throughout the course of claim

· Review and adjust indemnity and expense reserves as a claim develops

· Maintains an effective claims diary to ensure timely claims resolutions

· BA/BS preferred or equivalent experience

· Valid 520 or 620 Florida Adjusters license required

· At least five years of experience in handling homeowners claims, understanding of state statutes and Good Faith handling practices

· Understanding of residential construction and repair/replace techniques

· Skilled in effectively negotiating and settling homeowners claims in accordance with policies and procedures

· Liability and/or Litigation experience

· Competent in using Microsoft Word and Excel

· Insurance designation preferred

· Louisiana, North Carolina, South Carolina and Texas experience are a plus.

· Excellent customer service skills

· Fluency in Spanish a plus, written and verbal

Job Type: Full-time

Job Location:

Orlando, FL

Required education:


Required experience:

Claims Examiner: at least 5 years

Required license or certification:

·Florida Adjuster License