Commercial Lines Experience Director

Posted on Oct 10 San Antonio, TX

Catto & Catto LLP

Does serving as a senior leader in a work environment that is values-based, client-centered, and team member-focused appeal to you?

At Catto & Catto, our Purpose is to empower people to become safer, healthier and more secure. We do this by thoughtfully developing and professionally delivering customized insurance, risk management, surety, benefits and wellness solutions to our clients via the Catto & Catto

We are seeking a Commercial Lines Experience Director responsible for strategic direction, client service, and department leadership.

Core Responsibilities:
• Work with Client Experience Officer (CXO), Partners, and other Experience Directors to develop strategic direction.
• Work with Team Leaders and other direct reports to ensure department goals, workflows, and procedures are aligned and executed to meet quality and efficiency standards that consistently deliver renowned client experiences.
• Coach, mentor, and provide ongoing performance feedback for Team Leaders and other direct reports.
• Support talent acquisition and training efforts to on-board and develop top performing team members.
• When situations dictate, serve as a Team Leader or Client Account Manager backup.
• Resolve escalated client, vendor and billing issues. Inform CXO of larger issues requiring additional focus.
• Model our Values: Integrity, Great Attitudes, Taking Initiative, Job Knowledge

Ideal Candidates Possess:
• At least 7 years of Property & Casualty insurance industry experience, including Commercial Lines experience, preferably in an agency setting servicing mid-market and large accounts
• At least 5 years of leadership experience, demonstrating passion for serving people and skilled in coaching other leaders
• Experience with change and organizational development initiatives
• Current General Lines P&C License
• College degree preferred