Claims Service Adjuster

Posted on Oct 23 Oklahoma City, OK


Job Information

Are you dedicated to solving customers' problems? Are you looking for a growing company that is caring and committed to exceptional service? If so, be part of a community that works at CSAA Insurance Group, an AAA insurer, in Oklahoma City, Oklahoma.

While we've been named a best place to work, our proudest accomplishment comes from serving nearly 17 million AAA members. Through our commitment to service, growth and people, CSAA Insurance Group aspires to be the number one insurer in AAA member households in the markets we serve.

As a Claims Service Adjuster working on a regional claims operations team, you will help us achieve our goal by handling non-injury auto claims, and serving as the voice of our company and owner of the AAA claims experience.

A TYPICAL DAY AS A CLAIMS SERVICE ADJUSTER INCLUDES:


  • CLAIMS HANDLING. Process a high volume of non-injury auto claims daily.
  • SERVICE, TRUST & CARE.Go the extra mile by listening to and solving members' issues, while caring for them.
  • BE PROACTIVE AND ORGANIZED. Keep claims organized and moving forward to achieve a timely resolution.
  • COMPLETE INVESTIGATIONS. Understand facts about accidents, make decisions, and determine liability.
  • CONTINUAL COMMUNICATION. Keep claimants informed throughout the duration of their claim using various methods; phone, email, other written correspondence.

AS A VALUED MEMBER OF OUR COMMUNITY, YOU WILL:


  • COLLABORATE.Be part of a team dedicated to AAA members and one another.
  • VOLUNTEER. Have the opportunity to participate in volunteer service projects.
  • GROW. Receive paid training and support by your supervisors while growing your skills and your career.

REQUIRED QUALIFICATIONS:


  • At least one year of customer service experience
  • Ability to type at least 30 WPM
  • Strong organizational, communication and computer skills
  • Ability to work a variety of shifts, extended hours and/or weekends
  • A commitment to service excellence and caring for customers

PREFERRED QUALIFICATIONS


  • Bachelor's degree
  • Bilingual, Spanish and English
  • Property and casualty insurance license

CSAA INSURANCE GROUP OFFERS MANY BENEFITS, INCLUDING:


  • Medical, dental, vision, disability and life insurance coverage.
  • Employee assistance, healthy pregnancy and wellness programs.
  • Paid time off, plus nine paid holidays and 24 hours of volunteer time off.
  • 401(k) plus company matching up to 6% and a cash balance pension program.
  • Paid training, tuition reimbursement, self-service training and career development opportunities.

We find that by being committed to our employees, they reward us with a total commitment to the AAA members we serve. This two-way commitment allows us to achieve more—together.

BE PART OF A COMMUNITY THAT WORKS

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. And to every one of our 3,800 employees, we promise to foster an inclusive workplace dedicated to AAA members, our communities—and our people.

SALARY: $40,726 annually at an hourly rate of $19.58

LET'S WORK TOGETHER

Please submit your application to be considered. We communicate via email, so check your inbox to ensure you don't miss important updates from us! Questions?