Insurance Customer Service Rep

Posted on Dec 18 San Jose, CA


Mercury Insurance



Who We Are
AIS was founded in 1968, selling auto insurance in sunny California. In order to meet our customers' growing demand, over the years we expanded our service capabilities across all 50 states…offering many lines of insurance including motorcycle, classic car, boat and watercraft, motor home, recreational vehicle, homeowners, renters, condo owners, earthquake, mobile home, flood, umbrella, business, and more.

From the beginning, we've made it our policy to find the best of both worlds, combining savings and quality to ensure our clients have coverage from a reputable company at an affordable price.

Amazing Opportunity
Excellent customer service career opportunity! We are currently recruiting dedicated, service-oriented professionals who are interested in a customer service career in our San Jose, CA location. The selected candidate will receive paid training during which you'll:

  • Obtain California Property & Casualty license – Company Paid
  • Observe and train with experienced Customer Service Reps
  • Learn personal lines insurance
  • Receive personalized training and ongoing feedback to ensure success in the program

Your Responsibilities
  • Provide excellent customer service in person and over the phone for personal lines clients
  • Answer incoming customer service calls in order to service and maintain existing accounts
  • Build rapport and provide high-level customer service in a fast paced, structured environment
  • Offer and educate customers regarding insurance needs and provide estimates to the customer in order to increase or add coverage
  • Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions
  • Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information
  • Work towards pre-defined individual performance objectives based on productivity and customer satisfaction

What You'll Bring
  • Excellent verbal and written communication skills
  • Knowledge of multiple insurance carriers
  • Multi-tasking ability, detail oriented and exceptional organizational skills
  • Strong interpersonal skills, a team player and the ability to empathize with customers
  • Solid computer and typing skills; PC literate in a Windows environment
  • Bilingual Spanish a plus

Education/Experience
  • High School diploma or its equivalent
  • Bachelor's degree a plus
  • Must have or be able to obtain a California Property & Casualty Insurance License
  • 1+ years customer service or office experience preferred

What We Offer
  • Competitive compensation
  • Benefit package includes medical, dental, vision, 401k, paid time off
  • Fun and friendly work environment
  • Casual dress days
  • Company sponsored events

  • Continuing Education & Training
  • Hours M – F, 8 a.m. – 5 p.m.