Customer Service Representative

Posted on Apr 13 Austin, TX


The National Alliance for Insurance Education & Research



About Us: The National Alliance for Insurance Education & Research (The National Alliance) is a non-profit insurance and risk management education provider offering needs-based training. One hundred of the top hundred insurance agencies turn to The National Alliance for their education needs because of the value we provide: Practical insurance and risk management knowledge, for all skill levels, that can be put to use immediately. After 46 years of continued growth and increasing quality, The National Alliance is the foremost professional education program with an international reputation.

Our Winning Culture The National Alliance is always seeking smart, talented, creative, and motivated people to join our team. We value individual initiative while encouraging teamwork, collaboration, and innovation with a clear focus on common goals, across departments, across all levels. You'll be challenged daily by the work, the people on your team, and the customers we serve. You'll be given many opportunities to learn and advance. We welcome individuals who are enthusiastic about building a meaningful career.

See what sets us apart. The National Alliance could be just the place for you.

We are seeking a Customer & Registration Services Coordinator to join our dynamic team.

Position Overview: The Customer & Registration Services Coordinator provides high quality customer service to all participants, faculty and staff via phone and email. This is a high call volume position.

Responsibilities:
  • Provide customer care to all participants, faculty, and staff via phone and email by answering and/or routing to the appropriate department depending on the need of the caller. Inquires include but not limited to registering, cancelling, and/or transferring courses, sending receipts, invoices, course information, and/or confirmation letters, resetting MyPage login, processing dues payments, and exception requests.
  • Promote all National Alliance programs and Academy publications.
  • Make database corrections, as indicated by various integrity check reports, returned mail and customer requests. Proof confirmation materials, website information, and other written materials.
  • Monitor shopping cart and PayPal for performance problems & errors.
  • Send and track classroom leads using Salesforce.

Qualifications
  • High School diploma or equivalent
  • Experience using a multi-line phone system
  • Good phone communication and customer service skills
  • Strong computer, typing, and proofreading skills
  • One year experience in Customer Service in a call center environment