Customer Service Representative - Work From Home

Posted on Sep 18 Houston, TX


Join our team as a Customer Service Rep, and you'll have the opportunity to build your career with the benefit of working remotely from your home. For our customer service team, it's all about helping others. We're looking for people with a passion for building relationships and a knack for problem-solving to join our team and care for our customers.

We'll provide you with office equipment and training virtually so that you can feel confident you're providing the best possible customer service while still in a work from home environment. Whether answering questions about billing, explaining policy coverage or assuring available products are offered, you'll be the voice of Progressive to our customers. You'll have the support of a virtual, collaborative team, which includes ongoing coaching and development.

Pay Rate:$15.00 -$19.00 per hour, plus:

  • Additional 10-15% shift differential pay when you work evenings or weekends
  • Top performance awards and contests with cash payouts

2018 Training Start Dates & Schedule:
  • Start Dates: November 5th
  • Training Hours: Monday – Friday, 10:00am – 6:45pm (EST)
  • Work Schedule Options: Choose from 3 schedule options with start times between 8:00 a.m. – 12:00 p.m. local time, including one weekend day

Duties & Responsibilities:
  • Build trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently
  • Help customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewals, cancellations, reinstatements, and payments

Qualifications:
  • Must live within 60 miles of Houston, TX
  • One or more years of college education or relevant work experience
  • Work or educational experience must include:
    • Customer service, sales and/or influencing others
    • Fast paced and changing environment
    • Multitasking and time management skills
    • Effectively communicating verbally and in writing
    • Computer skills

Benefits & Perks:
Progressive offers the confidence and stability that comes with working for a growing, always evolving organization. Progressive employees also benefit from:

  • Annual gainshare bonus of up to 16% of your salary; Progressive rewards each of us with an annual bonus based on company performance
  • 401k which includes dollar-for-dollar company match of up to 6%
  • Paid training, tuition assistance and career development
  • Diverse, welcoming culture with Employee Resource Groups
  • Dedication to work/life balance including beginning to earn paid time off after your first two weeks
  • Wellness program with discounts & rewards and the standard benefits (medical, dental, vision)

Work From Home Office Details:
  • Remote office internet connection should be via DSL or Cable Modem with minimum speed of 1mbps down and 0.5mbps up
  • Your computer or router should be physically connected to the modem by a cable. No wireless connection
  • All Progressive hardware you receive needs to be connected to a surge protector

Apply today!
Equal Opportunity Employer

Job: Contact Center

Primary Location: United States-Texas-Houston

Schedule: Full-time