Claims Advocate - Commercial P&C Insurance

Posted on Sep 19 Phoenix, AZ


Alliant Insurance Services



With a history dating back to 1925, Alliant Insurance Services is one of the nation's leading distributors of diversified insurance products and services. Operating through a national network of offices, Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to more than 26,000 clients nationwide. Alliant Insurance Services ranks among the 15 largest insurance brokerage firms in the United States.

SUMMARY
Responsible for providing customer service and supporting producers by servicing existing accounts and soliciting new business. Independent responsibility for managing small to medium claims of assigned clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Acts as an advocate and claims specialist to provide support to clients, claimants, Producers, and carriers;
  • Provides initial and on-going advocacy on claims including detailed analysis, interpretation, consultation and negotiation of coverage and reserves;
  • Reports to carriers on property, liability, litigated, high exposure and specialty claims;
  • Maintains claim diaries and reviews reservations of rights of denials;
  • Travels to loss sites to assist clients with the claim process;
  • Meets with clients and internal staff to provide analysis, interpretation and recommendations regarding client loss information;
  • Responds to clients and Producers regarding coverage and exposure questions and settlement questions;
  • Manages subrogation and recovery situations by working closely with client;
  • Provides value added services to Producers, focusing on account retention and obtaining new business;
  • Conducts quarterly claims review meetings with employer representatives and clients;
  • Other duties as assigned.

QUALIFICATIONS
EDUCATION / EXPERIENCE
  • Bachelor's degree or equivalent combination of education and experience
  • 4 - 8 years related work experience;
  • Possession of AIC and/or ARM preferred
  • Valid Fire and Casualty Broker – Agent License
  • In depth knowledge of all commonly encountered P&C insurance coverage and risk management concepts and techniques.

SKILLS
  • Good oral and written communication skills
  • Ability to work within a team and to foster teamwork
  • Excellent customer service skills, including telephone and listening skills
  • Good problem solving and time management skills
  • Proficient in Microsoft Office Suite
  • Proficient in Agency Management System

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.

If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.