Mercury Insurance Group

Prop Claims Examiner

Posted on Dec 5 Austin, TX


Under general supervision, evaluates, negotiates and settles medium to high value in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders.

Provides complete, courteous and timely customer service to aid in the settlement process and maintain customer satisfaction. Maintains knowledge of current Company policy, claim developments, procedural changes and current values. Maintains comprehensive documentation of claim information for assigned files. Maintains diary of files in pending and update file information to ensure accurate record of claims; continually reviews and monitors progress and expense of claims in pending. Issues settlement payments based on predetermined payment authority and obtain appropriate releases for adjusted claims

Bachelor's degree and/or completion of an in-house training program. 3+ years of experience or equivalent combination of education/experience.