Willis Towers Watson

Benefit Advisor - Remote

Posted on May 26 Chicago, IL




Summary of Role


As a Benefit Advisor, you will have the rewarding opportunity to speak with
Medicare eligible participants across the country to assist them in selecting
insurance plans that meet their needs. You will spend approximately 90% of your
day in phone conversations with participants exercising patience and knowledge
with caring explanations to enroll them in healthcare insurance products.



This is a seasonal role that runs until the end of each year. We do ask our
highest performers to stay on after the season, and offer opportunities for
advancement within Willis Towers Watson.

The Role


 

Key Responsibilities:

  • Use a consultative approach to listen and assess the
    retirees insurance needs and appropriate eligibility 
  • Conduct eligibility and needs analysis to determine
    suitable plan 
  • Effectively and empathetically communicate the costs
    and benefits of multiple insurance plans over the phone 
  • Make plan recommendations based on participants
    individual needs and assist the participant with the decision making
    process 
  • Work through scheduled and inbound calls with patience
    and an emphasis on service, not call volume 
  • Work as a team player in a diverse, professional call
    center environment 
  • Adhere to all legal regulations



The Requirements


You are excited to learn new things, have strong computer skills, and are
self-motivated to always improve. You have patience and the ability to listen
and recognize the needs of participants, even when they are unable to clearly
articulate what is important to them. You are able to change your communication
style based on the region of the call, the client, and the medical needs of the
caller. You overcome objections with knowledge, patience, and understanding,
and enjoy meeting new people by phone!


 

Training Requirements
 

You will complete a self-study
program to pass the state Life and Health license exam.  Study materials
and testing are paid for by Willis Towers Watson. You MUST pass the state
license exam in order to be eligible to enter the Benefit Advisor Training program.


 

Skill Requirements
  • After your first day complete required certifications
    to represent local and national insurance carriers 
  • Experience using Microsoft Office with a strong ability
    to juggle multiple open computer windows to answer questions while on the
    phone 
  • Ability to learn new proprietary computer systems 
  • Experience in a sales consulting environment
    preferred 
  • Ability to work autonomously in a self-paced,
    self-motivated team environment 
  • Ability to communicate professionally and
    courteously 
  • Ability to read, analyze, and interpret insurance
    documents, detailed correspondence, procedure manuals, insurance
    applications, polices, and contracts 
  • Life/Health Insurance certification a plus 
  • High School Diploma or GED required, College classes a
    plus

Willis Towers Watson operates in a
highly regulated environment; you will be required to complete an extensive
background check in order to be licensed as a Benefit Advisor.


 

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered
for this specific job opportunity.


 

Flexible Work
 

Willis Towers Watson is committed to
finding opportunities to foster flexibility in the workplace, whenever business
and client demands allow.  As part of the
unprecedented response to coronavirus and to ensure the safety of all of our
employees we may request that your initial employment with us be done
remotely.  We will continue to closely
monitor the situation and inform you when it is safe to begin working
onsite.  For specific details, please discuss
with your Recruiter.


 

Our Environment:


Willis Towers Watson maintains a diverse working environment of dedicated
associates, in an open call center layout. We utilize the latest in technology,
and top of the line computer and telephony systems. We reward our associates
with competitive hourly rates, monthly bonuses, team competitions, and raffles.
We have a variety of shifts available. Our hours of operation are 6am – 7pm
MST. Each year we invite top performing seasonal associates to join our team on
a year round basis, or invite them back for the following season.


 

EOE, including disability/vets