Field Operations Manager - MDW
Avail is a new car sharing platform focused on improving mobility and reducing the cost of car ownership. We give car owners a way to earn extra income from their idle cars and connect drivers with a convenient, affordable way to drive a car when they want.Job Description
Avail is a group within Allstate Service Businesses. It is a peer to peer car sharing service that connects owners of underutilized vehicles with individuals looking to borrow cars on a temporary basis. The Avail Field Operations Job Family focuses on supporting the operations of the business. Roles within this job family include business development, management of Avail site locations, marketing and analytics.
The mission of Avail is to reduce the cost of car ownership for Americans by matching owners of underused vehicles with individuals who would like to loan them convenient, affordable vehicles. The Field Operations Manager will be the face to the customer and will oversee operational processes and provide vision and direction to meet strategic goals and exceed customer and provider expectations.Key Responsibilities
- Develop and manage a team of onsite specialists, guiding and supporting their efforts to design, implement, execute, and improve service request and fulfillment processes
- Inform development and evolution of process capabilities and enabling technologies
- Inform objectives for operational processes including customer support, dispatch, case management, issue resolution, and provider support
- Develop and manage solutions to achieve process objectives and performance targets (timeliness, quality, customer satisfaction, etc.)
- Participate in the operations management team, regularly sharing observations and ideas and contributing to the evolution of business strategy and practices
- Promote a culture of high performance, collaboration, learning, and skillful innovation and evolution
- Support team planning, budget, and expenses
- Ensure team members receive timely and appropriate training and development
- Establish and monitor team and individual performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments
Structure – As a member of the Avail Operations leadership team this position reports directly to the Avail General Manager. An Operations Manager will typically have 3 to 5 direct reports and is accountable for the results of his/her individual performance and the performance of his/her team.Job Qualifications
- Bachelor’s degree or comparable experience base
- Experience in a customer facing role
- Experience managing a team
- Demonstrated ability to develop and lead new operational processes
- Strong communication skills
- Ability to represent Avail in a variety of internal and external forums
- Process-oriented and able to lead process improvement projects
- Valid driver's license with satisfactory driving record within company-required standards
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
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As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Allstate generally does not sponsor individuals for employment-based visas for this position.
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