Business Operations Associate
Avail (affiliate of Allstate) is a new car sharing platform focused on improving mobility and reducing the cost of car ownership. We give car owners a way to earn extra income from their idle cars and connect drivers with a convenient, affordable way to drive a car when they want.Job Description Key Responsibilities
- Perform ad hoc analyses, establish operational metrics, and maintain responsibility for certain KPIs
- Utilize results of analyses to identify process improvement areas by thoroughly investigating problems, determining the causes, and suggesting opportunities for operational improvement
- Drive a series of cross-functional projects, from inception to completion, and effectively communicate results and recommendations
- Support growth initiatives, such as preparing for new launches/ pilots and the acquisition of peer vehicles
- Monitor the end-to-end booking process to ensure that we are effectively delivering on our promise to customers
- Develop and maintain Standard Operating Procedures (SOPs) across all areas of the business and train/manage new field staff, when necessary
- Collaborate with customer support team to monitor and resolve customer escalations
- Conduct research to inform the strategic growth plan, as needed, on topics such as the competitive landscape, potential vendors, pricing, market potential, etc.
- 2-4+ years’ experience in an operational and/or client-facing role; high-growth operations or startup experience a plus
- Problem solver with a proven track record of leading initiatives and accomplishing goals
- Experience using qualitative and quantitative data to drive decision-making
- Proficient with Excel (vlookups and pivot tables)
- Excellent oral and written communication skills, and strong attention to detail
- Individual has a strong bias for action and is comfortable with ambiguity
- Ability to thrive in a fast paced, cross regional, diverse, and dynamic work environment.
- Embody the Avail team’s 5 core values: Transparency, Collaboration, Bias for Action, Customer-Obsession, and Integrity.
- Willingness to travel up to 50% domestically
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Allstate generally does not sponsor individuals for employment-based visas for this position.
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