Senior Manager, Brand Experience Strategist

Posted on Oct 21 125 views Chicago, IL

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Description

Job Family Summary

The Senior Manager, Social Experience is a team leader within Allstate’s Social Media Center of Excellence (COE). The Social Media COE consists of three teams (Social Experience, Brand Editorial and Digital Intelligence & Engagement) which are part of the larger Marketing, Innovation and Corporate Brand division.

Job Summary 

Allstate believes everyone deserves to live a life well protected. The Senior Manager, Brand Experience Strategist will help lead the Social Media COE’s efforts to advocate for this belief via digital platforms. The work should result in increased buzz, brand love and consumer engagement.
This Senior Manager will serve as a team leader who will inspire new ways of engaging with consumers and customers. With a foundation in brand and social strategy and a passion for working with creatives, our Senior Manager is responsible for social media innovation (through tech, creativity and/or culture). They will also oversee the Social COE’s social content and activation efforts. In addition, this leader will conduct key briefings and hold partners accountable to our master social strategy, brand focus areas and innovative approach. 
The Senior Manager, Social Brand Experience is the kind of person who is passionate about growing purpose-driven brands. They are always looking for human truths and cultural insights that can activate our brand’s purpose in a new way. They are naturally curious, unafraid to try new things and driven by the idea of disrupting a category.

Key Responsibilities

Team Management

  • Lead and inspire a team of six which includes four Associate Managers (who will be responsible for top of funnel, middle of funnel, bottom of funnel and The Allstate Foundation social initiatives, respectively) and two Consultants.
  • Oversee the team’s social content planning and execution, ensuring our social platforms adhere to brand guidelines, best practices, strategic focus areas and our editorial purpose.
  • Write compelling creative briefs for large activations and review key creative work.
  • Provide coaching and feedback to team members to elevate our briefs and creative product, growing your team’s strategic rigor, writing skills and careers in the process.


Drive Brand Love & Innovation

  • Partner with the Social COE’s director to establish Allstate’s social experience strategy and vision, then evangelize that vision throughout the organization
  • Concept social brand experiences that amplify large brand campaigns in partnership with our internal and external agencies
  • Work with our Media team to identify key content, influencer, tech and promotional partners for the brand
  • Coordinate cross-functional digital innovation sessions with our social platform partners to build out/test social commerce tools and digital products
  • Partner with the Social COE’s Digital Intelligence experts to ensure insight-driven work and meaningful measurement
Job Qualifications
  • Minimum of 8 years of experience in digital marketing, content creation, mobile marketing
  • Strategic planning experience at an Advertising, Marketing or Public Relations agency 
  • Experience writing insights-driven creative briefs and collaborating closely with creative, tech platform, insights and media teams to execute
  • Proven track record activating participatory paid, earned and owned campaigns for large brands 
  • Strong presenter with the ability to quickly articulate a POV with rationale
  • Advanced written and verbal communications skills with the ability to gain executive-level buy in on ideas
  • Leadership and team management experience
  • Deep understanding of social platforms including their technical capabilities, creative best practices, social commerce and human behavior on those platforms
  • Budget management experience

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.


Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


Allstate generally does not sponsor individuals for employment-based visas for this position.


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