Enrollment Services Consultant (Allstate Benefits)

Posted on Oct 26 56 views Jacksonville, FL

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Description

Job Family Summary

The Enrollment team supports the implementation of our products involving third party technology solutions.   The area supports the presentation of products for Customers then processes that data into policies and payroll deduction files. The team supports the closing of the sale as well as implementation of our products on enrollment platforms, the processing of electronic data and the service of perpetual data files throughout the year. The Enrollment Services business unit will effectively support Customers with product configuration, deployment and service of enrollment technology tools.  

Job Summary 

The Consultant II supports operational duties of the Enrollment Services team. Responsibilities include account and product configuration on in-house managed technology, Census maintenance, enrollment scenario testing, end user access protocols, report configuration and delivery. This position interacts with Enrollment Services leadership and also requires customer facing activities. Position would also interface with Enrollment Operations to manage production file delivery and remediation of reported issues. This position would interact with QA and Actuary units to insure proper setup and compliance is adhered to. This is a senior position on the team that has demonstrated mastery of departmental processes, knowledge of internal/external systems and proven leadership qualities amongst the team. In this position the added responsibilities would include training of other team members, assignment to partner specific activities and reporting, advisement to cross functional team members. 

Key Responsibilities
  • Senior individual contributor who assists leadership with establishment of process, procedures, service policy and direction within assigned territory.
  • Assist leadership with deployment of resources and business volumes based on case level complexity and competency of staff members.
  • Support training and mentoring program for department, peers and cross functional teams.
  • Identify and suggest process and technology opportunities which will improve the business model, service offering to customers and drive internal efficiencies. 
  • Operate as SME to cross functional teams, document and provide advice/knowledge on best practice operations
  • Participate in implementation conference calls 
  • Configure account setup including SSO integrations, eligibility rules
  • Configure product specifications in accordance with AB standards
  • Manipulate census and existing benefit data for importation
  • Configure and schedule production reporting, including EDI parameters for AB production files
  • Issue resolution for profile file issues
  • Responsible for issue resolution for our customers with technical issues
  • Collaborate closely with internal business areas, field sales distribution, implementation, finance, compliance, underwriting, new business, customer service and IT, to effectively recognize and solve case level enrollment strategy issues and corporate initiatives
Job Qualifications
  • Bachelors preferred in the Computer Science or business related fields
  • Excellent written and oral skills required
  • 3 to 5 years’ experience in case set up for enrollment of employee benefits
  • Project management skills – 3 to 5 years’ experience managing multiple projects 
  • Knowledge and understanding of the voluntary benefit enrollment process
  • Advance Knowledge of Microsoft SQL, Excel, Access, J-Script or Java in order to manage data in the enrollment process
  • Advance skills in data testing, auditing, analysis and reporting

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.


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Allstate generally does not sponsor individuals for employment-based visas for this position.


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