Willis Towers Watson

Program Manager

Posted on Nov 20 9 views Fort Lee, NJ


Summary




This position is within our Program Management Office, reporting to the Senior Director. The Program Manager works closely with the internal business vertical team (comprised of Implementation Managers, Business Analysts, IT Developers and IT QA Testers)& external vendors to keep deadlines and deliverables on track for the lifecycle of the project. Effectively acting as the internal cheerleader for the team. The projects can range from small enhancements, lasting a few weeks, to larger enhancements that run over the course of several months, including CRM experience changes, business and client reporting, lead and dialing platform updates.

 

Key Responsibilities:  

A typical day in the life of an Program Manager @tranzact


  • Manages program initiatives and priorities
  • Works with analysts to solution, build requirements, and UAT
  • Responsible for the day to day management and operations of programs 
  • Responsible for ideas on program/account optimization and continuous improvement
  • Facilitator between clients, sales centers, programming teams,  to ensure full circle success on all projects
  • Provide training materials when needed for applications developed or being implemented
  • Works directly and communicates effectively with the business owners, other teams and clients 

What you need to be successful

:



  • Devising a project plan that matches the goals, objectives and needs of the business
  • Ensure that all projects are delivered on-time and within scope
  • Manage the relationship with the client (business) and all stakeholders / third parties / vendors
  • Develop relationships with the team to deploy resources appropriately
  • Mange projects across the streams
  • Deliver and create status reports and project plans using Smartsheet
  • Coordinate change management controls on an as needed basis
  • Quarterback the weekly releases through the project cycle while handling escalations on an as needed basis


What we would love to see:



  • Project or program management and a history of successful project execution 
  • High level of proficiency with Excel
  • Ideally you will have 2-3 years of marketing, project management or analytics 
     



Equal Opportunity Employer/Vet/Disability