National Accounts Billing Consultant (Allstate Benefits)

Posted on Nov 24 129 views Jacksonville, FL

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Compensation Data Job Summary

The National Account Client Services team accelerates National Account sales and revenue growth by providing enhanced pre- to post-sale support to sales leaders, brokers, and clients of Allstate Benefits.

The National Account Consultant I performs critical and sometimes customer-facing billing tasks for National Accounts and strategic partners, including audits, reconciliation resolution and maintenance of account metrics to proactively identify at risk customers.  The Account Specialist also looks for opportunities for process improvements to better service our National Accounts.

Key Responsibilities

⦁    Leads administration billing call with new accounts assigned to ensure ongoing administration support aligns with customer needs. 
⦁    Reviews employer payment records to ensure accurate deductions are occurring against coverage elected; researches and resolves differences by working across internal and external teams.
⦁    Determines and understands customer administration objectives and requirements, advises on support options, and obtains feedback on any additional opportunities for administration improvement.
⦁    Maintains monthly reporting to identify any challenges or account lapse indicators
⦁    Partners with account management team to identify, communicate and escalate, if necessary, issues or areas of opportunity in a timely manner
⦁    Maintains timelines and reporting for all assigned accounts
⦁    Serves as liaison with various colleagues and subject matter experts to ensure administration information is understood and available.

Job Qualifications

⦁    Bachelor’s degree preferred. 
⦁    Previous experience in an office environment with at least 2+ years of customer service experience. 
⦁    Advanced knowledge of Microsoft Excel, intermediate knowledge of Word is required, as well as strong computer skills. 
⦁    Excellent oral and written communication skills. Must be able to read and interpret complex information, talk with customers and listen attentively.
⦁    Candidate must also have excellent research and analytical skills. 
⦁    Requires intermediate skills of a team player, ability to stand out in a team-oriented environment, provide feedback and also receive coaching and feedback.  
⦁    Insurance, accounting and account management or billing services background is a plus. 
⦁    Background in voluntary benefits a plus

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.


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Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


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