Experienced Virtual Auto Technical Adjuster (B1) Zone 2
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.Job Description
Allstate Insurance has an exceptional opportunity for a
Zone 2area Experienced Field Auto Technical Adjuster to join the Auto Team!
About the Role
Under general supervision, this job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual investigates auto damage claims, inspects automobile vehicle damage, writes damage repair estimates, negotiates moderately complex/ highly complex settlements with repair facilities and customers. This individual is also responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, cycle time and/or customer service goals.
What you will do:
Work in a team environment
This is a primary field role, but may also have a virtual component as business need dictates- travel required for physical inspection within local market
Efficiently write or review accurate estimates and supplements based on photos/ video/ physical inspection
Field work, but may also include Virtual Assist, Tech Reviews, Total loss
Efficiently review, reconcile, and negotiate with, repair facilities, customers and claimants
Perform recycled parts searches
Service the customer with empathy while delivering compassionate service by understanding and meeting the customer’s needs
Job classification and hours:
Experienced Auto Technical Adjuster- Band B1
Work schedule: TBD- based on business need
Weekend rotations with comp day
Positions available in:
Zone 2 States: AR, IA, KS, LA, MO, MN, NE, ND, OK, SD, TX,
This position is not available to California residents.Job Qualifications
- High School Diploma or GED required
- Candidates must reside in the area- no relocation offered
- Strong auto technical skills- Minimum of 2 years estimating experience
- Total loss experience / field or virtually
- Excellent customer service skills and a passion to help others
- Ability to be a self-starter and work independently
- Excellent time management skills
- Strong written and verbal communication skills
Licensing required; multiple markets preferred. Required to obtain required licenses within 90 days of hire
- Adapts well to process changes
We Offer:•Competitive salary
•Generous Paid Time Off
•Medical, Dental, and Vision coverage
•Company-matched 401(k) and company-funded pension
•A culture of learning where you can expect to develop foundational skills for the future
•Opportunities for both personal and professional development
•Leadership teams that are communicative and engaged
•Impactful work by serving customers and the community in times of need
•Recognition and advancement opportunities
•Learn more about Allstate benefits @ https://allstategoodlife.com
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.