Willis Towers Watson

Technical Product Manager - Monitoring and Alerting

Posted on Feb 18 474 views South Jordan, UT

Our engineering team has built the largest private Medicare marketplace in the country. We passionately focus on the continuous improvement of the systems we build and the culture we promote. We build a platform that provides the best possible support to our customers who are shopping for insurance, and where our insurance carriers can be confident that their products are accurately and impartially represented.

Our product managers are leaders — excelling in day-to-day tactical and long-term strategic product development. They oversee product functionality — in entirety or in part — as dictated by the scope constraints of the product offering. Each product manager is a champion for Agile/Lean product development principles among both their team and with product management colleagues. They are the strongest advocate for the engineering team's stakeholders and customers — responsible for communication between the stakeholders and engineering team. They are duty-bound to strategically fulfill business objectives through development and delivery.

The Role

The Infrastructure Engineering team operates in a complex, multi-tenant hybrid cloud and on-premises infrastructure that spans both Windows and Linux. We value passion for security, reliability, and automation in line with DevOps and Site Reliability Engineering (SRE) principles. We are working to support and reimagine how all our engineering teams build, execute, and maintain software solutions while maintaining regulatory compliance.

We value learning and improvement through metrics and automation, and engendering that mindset in others. Expertise and energy for fostering a product culture that bridges the divide between Business Stakeholders along with Software Engineering, Help Desk, InfoSec, and Compliance teams. Recognition and up-to-date familiarity of current techniques and tools along with adapting to trends in the industry — knowing what is and what isn’t a good fit for adoption. If you value these same things, we want to hear from you.

Product Responsibilities

  • Discover and understand stakeholder needs, then translate these into requirements that meet business criteria and create measurable value.
  • Communicate articulately and persuasively — as both a writer and speaker — using data to support your arguments
  • Map business value to traceable metrics and quarterly objectives in support of diverse applications
  • Provide guidance to non-technical audiences
  • Assess, document, and prioritize risk mitigation; balancing tactical and strategic options
  • Define success criteria for testing and product acceptance, and protect against scope creep
  • Create and use telemetry data streams to analyze system capacity-and-utilization for future planning
  • Use intuition, experience, and research to define SLIs, SLOs, and SLAs
  • Evaluate new tools and technologies, create and test prototypes and proofs-of-concept, and then map this research to business and customer needs
  • Ardently advocate for the engineering experience of our internal teams
  • Provide training on product use
  • Define beta-testing and release plans, sequencing work to allow only limited disruption to users
  • Establish a detailed cost-benefit analysis for each initiative

Vendor Responsibilities

  • Evaluate third party solutions based on effectiveness and cost to meet business requirements
  • Establish and maintain vendor relationships, ensuring legal and financial concerns are addressed
  • Provide feedback to vendors regarding our use of their products
  • Review third party tool effectiveness over time, justifying the expense paid year over year based on usage metrics and analytics
  • Keep up with new third party product features, and train users to leverage them
  • Observe competitive projects and evaluate the value of changing vendors, spearheading changes when the value of a change makes sense

Communication Responsibilities

  • Explore new ways to improve communication between business stakeholders and engineering teams
  • Answer incoming questions about the product and its capabilities
  • Facilitate the creation, maintenance, and distribution of release notes and product documentation
  • Author strategy documents and presentations, representing your team's work to technology professionals within the organization
  • Collaborate with the broader Product Management team for delivery of joint efforts
  • Maintain strong relationships with stakeholders, customers, and users

Innovation Responsibilities

  • Encourage and inspire others to innovate
  • Make improvements to internal processes to reduce lead time and increase deployment frequency
  • Identify improvements to the quality, security, and performance of our infrastructure
  • Increase the velocity with which teams deliver, leveraging expertise from various functional disciplines
  • Identify how to remediate production incidents more quickly and safely while reducing the frequency of outages
  • Participate in department Communities of Practice, actively engaging with other teams and departments to collaborate on best practices and implementation strategy
  • Adhere to and advocate for best practices, including Infrastructure as Code, monitoring, high availability, disaster recovery, security, and DevOps methodologies 
  • Keep up with industry innovations, recommending new tools or practices when appropriate

Team Culture Responsibilities

  • Guide the culture and attitude of the team in an optimistic, proactive, and encouraging direction
  • Foster an environment where it is safe to fail and to learn from failure
  • Actively mentor peers, developing their expertise and inspiring others to innovate 
  • Promote inclusion and collaboration between various functional disciplines

The Responsibilities

  • Conversational confidence and high-level familiarity with the following technologies:
    • Application and Infrastructure Monitoring
    • Log aggregation tools
    • Infrastructure as Code
    • Cloud platforms
    • Migrations from on-prem infrastructure to the cloud
    • Cloud security and compliance governance
    • Windows and Linux Servers 
    • Virtualization
    • Active Directory
    • Firewalls and load balancers
    • Database Server Infrastructure
    • Continuous Integration and Continuous Delivery
    • Network protocols
    • Security scanning technologies
  • High school diploma required; Bachelor's degree in related field preferred
  • Ability to demonstrate organizational leadership and influence without relying on hierarchy

EOE, including disability/vets