Willis Towers Watson

Health and Benefits Analyst

Posted on Mar 4 122 views Irvine, CA

Contributes to a wide variety of projects involving the design, financing, delivery, ongoing management and communication of health and group benefits programs for Brokerage & Advisory clients. Junior level position where the incumbent will gain the foundational skills needed in employee benefits and insurance to advance in the Client Service Team.

Note: Employment-based non-immigration visa sponsorship and/or assistance is not offered for this specific job opportunity

The Role

  • Competency in Microsoft Word, Excel and PowerPoint
  • Effective communication in verbal and written formats
  • Strong ability to manage multiple projects with competing priorities
  • Problem solving and critical thinking skills
  • Ability to work both independently and on client teams in fast-paced environment
  • Well organized and detail oriented Team player who takes initiative, is resourceful and is self-motivated to continuous learning and development
  • Ability to answer employee questions related to their benefit plans during Open Enrollment presentations
  • Strong client service orientation with ability to resolve client problems
  • Strong data management, math and/or analytics capabilities.
  • Ability to analyze data, draw conclusions, and present results


  • Completes Brokerage & Advisory new hire checklist and internal training modules
  • Contributes to employee benefits strategy and the renewal/marketing process through gathering vendor/ client information, preparing RFPs, inputting, tracking and analyzing benchmarking data (and providing value-added analysis and summaries), etc.
  • Contributes to completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions, etc.
  • Responds to client inquiries and escalates/resolves complicated client issues
  • Uses discretion to escalate claims issues by identifying where plan provisions were misapplied
  • Contributes to the client open enrollment process including preparing materials and presentations, checking information, updating internal systems, delivering enrollment presentations, etc.
  • Understands and adheres to the Brokerage & Advisory Value Proposition and Excellence Model

EOE, including disability/vets