Willis Towers Watson

Associate Client Manager

Posted on Mar 10 114 views Radnor, PA


Associate Client Managers are integral members of our account management teams working collaboratively to meet and exceed client expectations. If you’re looking to work with a great team of exceptional Property & Casualty professionals while building your knowledge, skills, and experience with a stable, respected, and dominant player in the world of global risk management and consulting, apply for this role today!

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.


The Role


Associate Client Managers work with and support account leaders to manage overall client service delivery and administration. They are responsible for assisting in the day-to-day servicing of our client relationships.
Specific duties include but are not limited to:

• Entering, managing, and analyzing data in various systems and tools used for document storage, task management, policy renewal, billing, and certificates of insurance .
• Ability to compile data and information from various sources such as insurance policies, proposals, and insurance binders.
• Collaborate and communicate with the entire account management team and Service Centers to smoothly and efficiently complete joint work/process steps/etc.
• Request and compile updated exposures in a timely fashion. Coordinate responses with various client contacts, locations, and divisions.
• Provide necessary system documentation for timely and accurate policy renewals and certificate of insurance issuance.
• Respond to mid-term certificate and auto ID card client inquiries in a timely manner.
• Assist in creating and formatting proposals and other client-facing documentation..


The Requirements


• 1-3 years of commercial Property & Casualty insurance knowledge/experience in a client facing role preferred
• Interest in learning how to review and understand coverage questions and insurance specification of contracts
• Interest in learning the insurance renewal end to end process
• Customer service focus
• Superior interpersonal skills for working with colleagues and clients
• Strong verbal and written communication skills (both phone conversation and email writing)
• Problem solving abilities including critical thinking, research, creativity, and adaptability
• Attention to detail and process oriented
• Time management and organizational skills
• Ability to learn and/or perform complex processes with variable work inputs and outputs
• Intermediate level Microsoft Office skills to include Outlook, Word (including templates, tables, headers/footers, mail merge, etc.), PowerPoint, and Excel (data entry, formatting and formulas)
• Ability to work independently
• Must be able to obtain and maintain an active insurance license in good standing in your resident state. If already licensed, must be able to show valid confirmation of current licensing status.
• Interest in earning Insurance industry designations

What we can offer you


• Professional and technical growth opportunities
• Competitive salary and benefits package including generous parental leave
• Diverse and inclusive work environment that encourages new ideas and personal growth
• Short feedback loop: Immediately visible impact from your contributions
• A strong team empowered to make decisions and changes

EOE, including disability/vets