Allstate

Customer Service Representative Spanish/Bilingual

Posted on Mar 16 231 views Chandler, AZ


The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Competencies AdaptabilityCollaboratingCommunicationDecision MakingValuing DifferencesJob Description



PLEASE NOTE: THIS POSITION IS NOT AVAILABLE FOR CALIFORNIA, HAWAII, ALASKA, PUERTO RICO, AND NEW YORK RESIDENTS.




The Allstate Customer Contact Center and our team are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. We are committed to delivering an effortless, efficient and personalized customer experience. Don't take our word for it - hear real Allstaters describe who they are and why they love working at Allstate: Click Here


It is Allstate's goal to support our customers how, when and where they want to be served. The Customer Contact Center provides services 24 hours a day, 7 days a week, 365 days a year. As a result, it is critical that all our team members have the flexibility to work multitude of varying schedules including nights, weekends, and holidays.



The Customer Service Representative will create an exceptional customer experience handling inbound customer service calls and internal call transfers for cross sale opportunities. Ability to handle calls efficiently while empathizing with customers and navigating multiple programs and systems in a fast-paced environment is required.

Schedule, Compensation, Benefits

Schedule:




Please note that all schedules are listed in Pacific Standard Time (AZ Time)

This Position starts on Thursday, 5/20

  • Training
    • 9:30AM to 6:00PM PST, Monday through Friday
    • Saturday and Sunday Off
  • Transition and Permanent Schedule
    • 9:30AM - 6:00PM PST, Monday, Wednesday, Thursday, Friday, Saturday
    • Sunday and Tuesday Off

Depending on your work schedule, shift differential may apply.

Base Salary:


$35,880 annual/$17.25 per hour

Spanish Bilingual: Includes an additional 10% pay differential once the candidate begins taking bilingual calls

Work Environment



This position is based out of Chandler, Arizona office at 350 N. McClintock Dr.

Presently, hiring will be done virtually and a date for the team's return to the physical office has not been defined. Acceptance of this position assumes agreement to work remotely until further notice.




We are committed to leveraging technology to enable home-based work in combination with our traditional contact centers. Qualified candidates will need a dedicated workspace and must meet internet access standards for consideration. As a commitment to our customer and employee experience hardware is provided (computer and peripherals).



  • Standard Technical Requirements
    • Home Internet service must be stable
    • 50 Mbps Download and 5 Mbps upload internet service packages
    • Access to hardwire (plug-in) ethernet/network cable to your modem/router during your shift
    • WIFI connection is not allowed
    • Cannot use satellite, hotspots, MIFI devices, wireless AC wall plig-in extenders, repeaters, boosters, and/or pods
    • Space for Desktop equipment and 2 monitors - Allstate will provide all equipment
  • Information Security requirements - Minimum Requirements - (summary, not all inclusive)
    • Established or Dedicated Work area at home, ensuring:
    • No one can see your screens, keyboards or Allstate documents
    • Area is located where no one can overhear your conversation
    • Free from potential hazards affecting equipment (e.g. pets, plants, water, etc.)
    • Workspace is not vulnerable to theft
    • Free from distractions

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Key Responsibilities



Customer Focus


  • Communicate professionally and empathetically with our customers, delivering an excellent personalized experience
  • Ensure first call resolution and customer satisfaction on all transactions
  • Solutions driven by resolving customer's inquiries

Business Acumen


  • Demonstrate a comprehensive understanding of Allstate company products
  • Attention to detail in processing changes to customer policies
  • Answer customer inquiries regarding their policies and document customer records
  • Develop subject matter expertise and remain current on marketing campaigns to respond appropriately to related inquiries

Influencing


  • Accountable for accurately quoting and cross-selling additional Allstate product lines
  • Proactively identify and act on additional protection opportunities to promote policy growth and improve customer retention
  • Confidently demonstrate effective selling and influencing skills
Job Qualifications



  • Required to pass Property and Casualty License to maintain position
  • Established experience in work from home environment experience a plus
  • Minimum of 1-2 years of customer service experience, call center experience a plus
  • Flexibility with changes to business requirements (i.e.: shift and weekend work schedules)
  • High School Diploma or GED required, all education and experience will be considered
  • Excellent listening /communication skills (both oral and written)
  • Strong ability to troubleshoot at home technical issues
  • Motivated individual with a passion for results
  • Self-Starter with the ability and tenacity to learn independently (self-paced learning) and learning efficiently and effectively
  • Ability to work independently as well as contribute to a team meeting group objective

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Work. Good Life. Good Hands®.


 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

 

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

 

Allstate generally does not sponsor individuals for employment-based visas for this position.


 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

 

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

 

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

 

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.