Allstate

Complex Outside Property Adjuster- Florida

Posted on Mar 22 151 views Altamonte Springs, FL


The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Property claims involve resolution of first and/or third party property-related claims.

This job is responsible for investigating, negotiating and settling complex and occasionally highly complex property damage and liability insurance claims. This individual handles claims that typically require alternative housing during the restoration of the property. This individual travels to the loss site to conduct a thorough analysis. This individual reviews the insurance policy, evaluates damages, determines loss coverage, and authorizes payments. This individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. The individual works independently, prioritizes the individual's own responsibilities, and manages the individual's own workload. The individual consistently meets band level behaviors, production, quality and/or customer service goals.

This position requires about 25% of overnight/weekend travel

Key Responsibilities

Customer Service
⦁ Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
⦁ Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
⦁ Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans
File Documentation and Reporting
⦁ Summarizes documents and enters into claim system notes
⦁ Documents a claim file with notes, evaluations and decision making process
⦁ May handle first notice of loss of water damage claims
Coverage, Liability and Evaluation
⦁ Investigates, reviews, determines and verifies complex and occasionally highly complex coverage/policy information
⦁ Provides coverage explanation to customer
⦁ Reviews files and make recommendations to refer files to Home Office for escalation
⦁ Acts as a resource to MCO on complex and occasionally highly complex claim/coverage matters
Damage Estimating
⦁ Prepares/reviews/approves complex and occasionally highly complex damage estimate
⦁ Reinspects loss with repair contractor
⦁ Prepares, reviews, reconciles, triages, and/or approves supplements
⦁ Handles ALE (additional living expense) claims
⦁ Inspects and estimates damage in a dwelling
⦁ Handles and negotiates complex and occasionally highly complex claims that include Public Adjuster involvement
⦁ May handle claims involved in litigation
⦁ Reviews mitigation bills
⦁ Adheres to applicable compliance standards
Negotiation and Settlement Guidance
⦁ Negotiates and settles claims in accordance with business unit best practices
Other Projects and Responsibilities
⦁ May participate in one or more complex or occasionally highly complex special assignments
⦁ May serve as a committee team lead for large projects or as a committee team member on very large projects
⦁ Conducts subrogation investigations
⦁ May serve as a team lead
⦁ May assist in researching or responding to or resolving complex and occasionally highly complex compliance issues
⦁ May lead roundtable and/or calibration discussions


Job Qualifications

⦁ Property estimating and Xactimate experience required

⦁ Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
⦁ Applies advanced knowledge of insurance policy, coverage, and regulation
⦁ Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
⦁ Applies advanced industry knowledge to discipline practices, including best practices, to support the business unit
⦁ Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
⦁ Applies advanced knowledge of problem solving and preparation of complex reports for analysis
⦁ Applies advanced ability to leverage learned technical skills in support of team objectives
⦁ Applies advanced negotiation and/or arbitration skills
⦁ Applies advanced conflict management and problem resolution skills in managing internal and external customer relationships
⦁ Applies advanced problem solving skills to continuously improve business outcomes
⦁ Ability to assist leadership in achieving business unit objectives
⦁ Applies advanced knowledge of training facilitation and coaching skills
⦁ Ability to investigate, evaluate, negotiate and settle complex and occasionally highly complex claims
⦁ Provides advanced individual decision making within authority limits
⦁ May work within complex and occasionally highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
⦁ Has and maintains all appropriate licenses and registrations for the role per state requirements

This position has a competitive salary starting from $59,500



The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. 
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.