The Travelers Companies, Inc.

User Experience Research Analyst

Posted on Mar 23 66 views Hartford, CT

Company Summary
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

Job Description Summary
Digital Enablement is seeking a User Experience Research Analyst to join us on our mission to craft great digital experiences for users. As an analyst, you will support a team of experienced researchers and designers working with product managers, business architects and business and technology leaders . You will gain experience working with your team to tell powerful stories that help build empathy and inspire the next iteration of highly engaging experiences at Travelers.

Primary Job Duties & Responsibilities
  • Advocate user-centered approaches; help partners understand when and why empathy matters.
  • Learn and implement a range of research methods - observing, note-taking and supporting methods like usability testing, ethnographic interviews, prototyping, contextual inquiry, intercepts, surveys and A/B tests and metrics to meet project needs.
  • Support design discovery and user research activities that are critical to product success.
  • Help implement and provides feedback in UX best practices and objectives.
  • Assist in creating artifacts that include insight repositories, personas, journey maps, user workflows, information architecture, presentations and data workbooks within project timelines and budgets.
  • Conduct secondary and competitive research and analysis
  • Conduct heuristic evaluations on existing experiences
  • Analyze and report research findings to stakeholders and translate these findings into design solutions.

Minimum Qualifications
  • High School Diploma or equivalent required.

Education, Work Experience, & Knowledge
  • Bachelor's degree in a related field or User Experience research courses/training preferred.
  • Prior User Experience research/HCI/Human Factors work or internship experience preferred.

Job Specific Technical Skills & Competencies
  • Strong communication, organization, time management and interpersonal skills.
  • Familiarity or basic understanding of web-based technologies.
  • Strong understanding of qualitative and quantitative user research methods
  • In-depth understanding of user interfaces usability and design principles

Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.