Allstate

Catastrophe MultiLine Outside Adjuster- Remote

Posted on Mar 25 134 views Northbrook, IL


The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Catastrophe (CAT) claims result from catastrophic weather events, such as hurricanes, wildfires, earthquakes, and other man-made catastrophic events as well as local office load balancing claims and can include auto, commercial, flood and/or property losses.



Under general supervision, this job is responsible for meeting with customers across the country to investigate, negotiate and settle moderately complex property, vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles, recreational vehicles, and boats), or flood claims, including claims for Encompass customers, when our customers are involved in a catastrophic event. The individual reviews the policy, determines loss coverage, inspects and assesses the property or vehicle damage, prepares or reviews a repair estimate for covered losses, and processes payment to customers. In addition to their adjusting duties as a CAT adjuster, this individual also, under occasional direction from unit members, is responsible for workflow management when a mega-event occurs, including serving as an MCC or CRT member, providing oversight and coordination of work performed by contingent worker adjusters, coordinating with agents, overseeing the set-up of temporary claims centers, and communicating with media and/or the public. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.


This is a demanding field position that will require you to travel across the country as much as 75% of your working time. You will be working 10 days on with 4 days off, as a result, you must be willing to work weekends, holidays, and regularly work 12-hour days.

Depending on the claims, you may work up to 75% of
your working time from your home handling virtual claims as well.

If offered the role, you will go through virtual training. You will receive ongoing support, mentoring and coaching as you develop your career.

Key Responsibilities

Customer Service


  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Researches and responds to moderately complex customer communications, concerns, conflicts or issues

File Documentation and Reporting


  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process
  • May handle first notice of loss of water damage claims

Coverage, Liability and Evaluation


  • Investigates, reviews, determines and verifies moderately complex coverage/policy information
  • Handles inside investigation of mortgagee claims

Damage Estimating


  • Reviews vehicle damage, takes photos, and determines reparability or total loss
  • Reviews/approves moderately complex repair estimate
  • Prepares moderately complex damage estimates and assists in locating parts
  • Conditions vehicles and prepares report for customer
  • Organizes and reconciles bills
  • Conducts fast track estimating
  • Handles ALE (additional living expense) claims as needed
  • Handles contents inventories, moderately complex pricing analysis, and mitigation bills, and prepares claims reports
  • Handles specialized claims and supplements
  • Inspects and estimates water damage in a dwelling, hail damage, and smoke or fire damage
  • May handle claims involving sink holes or Public Adjuster involvement

Negotiation and Settlement Guidance


  • Negotiates and settles claims in accordance with business unit best practices

Other Projects and Responsibilities


  • May participate in one or more moderately complex special assignments
  • May serve as a committee team lead for smaller projects or as a committee team member on medium projects
  • Interprets and applies all state and storm issues across all states
  • Basic knowledge of all regional construction types and related repair methodologies
  • Understands the oversight differences in leading staff versus contingent workers
  • May infrequently fill in for the FPL/Team Lead as needed
  • Handles multiple disciplines within AOR
Knowledge/Skills/Abilities/Experience
  • 2+ years of auto technical experience required
  • Property claims experience preferred
  • Bachelors degree in related field preferred or equivalent experience
  • Ability to interact effectively with internal or external customers and act with empathy
  • Applies general knowledge of insurance policy, coverage, and regulation
  • Applies general knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
  • Applies general industry knowledge to discipline practices, including best practices, to support the business unit
  • Applies general knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
  • Applies general knowledge of standardized problem solving and preparation of basic reports for analysis
  • Applies general ability to leverage learned technical skills in support of team objectives
  • Applies general negotiation and/or arbitration skills
  • Applies general conflict management and problem resolution skills in managing internal and external customer relationships
  • Ability to investigate, evaluate, negotiate and settle moderately complex claims
  • Provides individual decision making within authority limits
  • Has and maintains all appropriate licenses and registrations for the role per state requirements
  • This position has a competitive salary starting from 46,700

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Work. Good Life. Good Hands®.


 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
 

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Allstate generally does not sponsor individuals for employment-based visas for this position.


 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.