Willis Towers Watson

Associate Director - Claims Management

Posted on Mar 25 134 views New York, NY

The Sr. Claims Specialist provides value-added claims leadership and management service for the management liability lines of coverage, acts as a resource to the placement broker for complex, technical coverage and placement issues, facilitates the creation of thought leadership materials, and participates in new business opportunities to help the FINEX Practice achieve its growth goals.


: Employment-based non-immigration visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role:
  • Assume responsibility for a robust book of claims and help populate the claims database
  • Confer with client and broker to tailor the policy language and program design to meet the client’s needs
  • Advise clients of their claim related obligations under the policy and establish client-specific claims management procedures
  • Provide claims advocacy on behalf of the client by providing written responses to carrier coverage positions and by negotiating favorable claim resolutions in face to face meetings
  • Support new business efforts by participating in sales presentations and RFPs
  • Monitor the performance of carrier’s claim services for your clients
  • Participate in strategic client meetings as required
  • Maintain direct relationships with key clients, markets and their respective outside legal counsel
  • Review and provide insightful commentary on new policy forms
  • Prepare white papers and newsletters concerning recent developments in the law and insurance marketplace

  • Law degree required
  • Prefer at least 5 years of insurance or litigation experience
  • Broker’s license within 1 year of obtaining this position
  • Working knowledge of management liability coverage lines of insurance
  • Knowledge of claim handling and claim adjudication processes and procedures
  • Strong communication skills both verbal and written at executive level
  • Ability to analyze and provide concise conclusions
  • Claims advocacy skills
  • Time management skills
  • Proficient computer skills relevant to Microsoft Office, Outlook, and web-based applications
  • Data analytics and benchmarking
  • Knowledge of laws, legal codes, procedures and processes involving insurance

EOE, including disability/vets