Allstate

Agency Services Chat Specialist (Remote - Home Based Worker)

Posted on Mar 26 495 views Northbrook, IL


The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Our Opening



As an Agency Services Chat Specialist you will be responsible for handling agent inquiries and addressing various types of property and casualty process and billing inquires via our messaging/chat platform. Under minimal direction, you will handle situations which require research, problem solving, and agent satisfaction.



Key Responsibilities:


  • Handles Primary Chat Skills including Billing, policy investigation, DriveWise, Milewise, and State Specific chat types.
  • Provide an exceptional agent experience to meet the center’s targets and performance goals.
  • Resolve questions/issues and refer other inquiries to appropriate areas as needed.
  • Demonstrate a comprehensive understanding of specific company products in order to portray confidence and credibility to agents
  • Develop subject matter expertise and remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries
  • Handles two to three chats concurrently



Start Date:

Tuesday, June 1st, 2021

Shift:

10:30AM - 7:00PM EST, Monday - Friday with rotational Saturdays

Pay:

Compensation for this position will be $16.00 per hour

Training Schedule:

10:30AM - 7:00PM. Training is 5 weeks with an additional 8 weeks in Transition/Nesting



PLEASE NOTE: THIS POSITION IS NOT AVAILABLE FOR CALIFORNIA, HAWAII, ALASKA, PUERTO RICO, AND NEW YORK RESIDENTS.




We Offer:


  • A culture of learning where you can expect to develop foundational skills for the future
  • Leadership teams that are communicative and compassionate
  • Impactful work by serving customers and the community in times of need
  • Potential for flexible work arrangements
  • A culture in which you dress for your day
  • Recognition and advancement opportunities
  • Paid Time Off, 401(k) and pension
  • Medical, Dental, and Vision coverage
  • You can view all Allstate benefits @ https://allstategoodlife.com

Qualifications
  • High school diploma or equivalent
  • Minimum of 1 year customer service experience
  • Call Center experience preferred
  • Excellent oral and written communication skills; strong grammar skills
  • Strong computer navigation skills
  • Ability to multi-task and prioritize in a high volume, fast paced environment between multiple chats
  • Advanced problem-solving skills
  • Customer service skills
  • Advanced typing skills
  • Regular, predictable attendance is an essential function of this job



Standard Technical Requirements


  • Home Internet service must be stable.
  • 50 Mbps Download and 5 Mbps upload internet service packages
  • Access to hardwire (plug-in) ethernet/network cable to your modem/router during your shift.
  • Wifi connection is not allowed
  • Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters and/or pods
  • Space for Desktop equipment and 2 monitors – Allstate will provide all equipment


Information Security requirements


  • Minimum Requirements – (summary, not all inclusive)
  • Established or Dedicated Work area at home, ensuring:
  • No one can see your screens, keyboards or Allstate documents
  • Area is located where no one can overhear your conversations
  • Free from potential hazards affecting equipment (e.g. pets, plants, water, etc.)
  • Workspace is not vulnerable to theft
  • Free from distractions

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Work. Good Life. Good Hands®.


 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
 

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

 

Allstate generally does not sponsor individuals for employment-based visas for this position.


 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

 

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

 

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

 

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.