Allstate Roadside Service (ARS) One Network - Lead Consultant

Posted on Mar 26 85 views Northbrook, IL

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.


You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.


Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

Develop and lead the field organization of an innovative roadside service network that uses both a traditional provider and crowdsourcing network known as One Network to enhance customer experience and value. Will perform field-related activities for growing and sustaining the One Network in one or more markets, managing network performance to exceed customer and provider expectations.

Preference will be given to candidates who reside in Illinois, Michigan, Wisconsin, Ohio and Indiana; however, candidates from other states are welcome to apply and will be considered.

Key Responsibilities
  • Implement and support the One Network in a local market(s) with the guidance and support of a regional network manager
  • Has impact at a multi-market level or above by leading and participating in cross functional teams to improve operational strategies and tactics
  • May have indirect vendor management over Band B level Contingent workers.
  • Lead local service provider sourcing and recruitment, education, validation, onboarding, support, and relationship development and communications
  • Be accountable for achieving local network performance targets (timeliness, quality, customer satisfaction, severity savings, etc.)
  • Participate in the regional leadership team, regularly sharing observations and ideas and contributing to the evolution of business strategy and practices
  • Promote a culture of high performance, collaboration, learning, and skillful innovation and evolution
  • Proactively identify network performance improvements using data and analytics tools provided by the central operations team
  • Manage operational efficiency and effectiveness
  • Manage loss control and fraud detection
  • Ensure team members receive timely and appropriate training and development
  • Establish and monitor team and individual performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals with E band or above oversight.
  • Individual will typically have at least one complex market that they support/manage and is accountable for the results of his/her individual performance. Complex markets are defined as including high volume, high out of network severity, large geographies, natural disaster zones, and/or difficult to retain networks.
Compensation Data

The compensation range for this position is $75,900-100,000 per year, based on experience and qualifications.

Job Qualifications
  • BA degree or comparable experience base
  • 5+ years of service network management preferably in roadside assistance or similar services
  • Experience in strategic decision-making
  • Considered a thought leader in respective field
  • Demonstrated ability to develop and lead a new service network and field leadership team over a large territory
  • Strong written and verbal communication skills
  • Strong in-person presentation skills and ability to communicate with all levels of the network and corporation ranging from service providers to senior executives
  • Ability to represent ARS in a variety of internal and external forums
  • Process-oriented and able to lead major process improvement projects
  • Strong skills in operational analysis and management including using Excel and self-service analytics tools
  • Regular travel required (up to 40% of the time)

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.


Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.


To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs


To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.


It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.