Group Premium Admin Analyst II (Allstate Benefits)

Posted on Mar 29 243 views Jacksonville, FL

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.


5 years’ experience in customer service and/or accounting background or 2 year degree in a related field
• Advanced Microsoft Excel, working knowledge of Word
• Ability to work in several different systems
• Must have good oral and written communications
• Ability to multi-task and maintain attention to detail
• Professionalism, positive attitude, and the ability to work well within a team
• Intermediate strategic and analytical thinking, and use of established practices while making informed independent decisions

Job Family Summary

Group Premium Administration handles all aspects of billing, payments, commissions, and customer support for employees, employers, agents, and the field force for group products. Also builds and maintains relationship with Partner companies.

Job Summary

This position handles the more complex groups (special handling) and processes pertaining to Group Premium Administration including multiple system billing.

Key Responsibilities

Customer Service and handling of complex issues and escalated calls
• Build and maintaining relationships with Vendors, agents, and/or Employer groups by communicating premium discrepancies, billing questions, refunds and missing information
• Researches & responds to questions from/about employees regarding outstanding balances, payments, discrepancies and delinquent accounts
• Preparation of premium audits and month end reports
• Reporting for identification and system corrections for out of balance processes
• System testing and process improvement enhancements including the implementation of combined billing
• Train new employees and cross train existing employees on new processes
• Handle large groups including calculation of missed premium for individual billing, suspense reconciliation, payment processing & billing
• Primary SME for Combined billing for EasyBill online for Group & Life 70 products
• Review and balances semi-monthly commission cycles
• Process credit card payments
• Maintain master payment files
• Continuously build skills and knowledge by receiving coaching and feedback and participate in ongoing training
• Setup and handle all webinars for EasyBill online and Combined Billing accounts
• Delinquent premium preparation and collections for large group and online accounts

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit

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Allstate generally does not sponsor individuals for employment-based visas for this position.


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