The Travelers Companies, Inc.

Auto I Claim Representative

Posted on Mar 29 89 views Franklin, TN


Company Summary
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings
3

Job Description Summary
Primary Job Duties & Responsibilities
Customer Contacts/Experience:

  • Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follows-through and meeting commitments to achieve optimal outcome on every file. Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).

Coverage Analysis:

  • Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements for Auto Damage only claims in assigned jurisdictions. Addresses proper application of any deductibles and verifies benefits available and coverage limits that will apply. Confirms priority of coverage (i.e. primary, secondary, concurrent) and takes into consideration other issues relevant to the jurisdiction.

Investigation/Evaluation:

  • Investigates each claim to obtain relevant facts necessary to determine coverage, causation, extent of liability/establishment of negligence, damages, contribution potential and exposure with respect to the various coverages provided through prompt contact with appropriate parties (e.g.. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, etc.) Takes recorded statements as necessary.
  • Recognizes and requests appropriate inspection type based on the details of the loss and coordinates the appraisal process. Maintains oversight of the repair process and ensures appropriate expense handling.
  • Refers claims beyond authority as appropriate based on exposure and established guidelines. Recognizes and forwards appropriate files to subject matter experts (i.e., Subrogation, SIU, Property, Adverse Subrogation, etc.).

Reserving:

  • Establishes timely and maintains appropriate claim and expense reserves. Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner.

Negotiation/Resolution:

  • Determines settlement amounts based upon appraisal estimate, negotiates and conveys claim settlements within authority limits to insureds and claimants. As appropriate, writes denial letters, Reservation of Rights and other necessary correspondence to insureds and claimants.
  • May provide support to other parts of Auto Line of Business (e.g. Total Loss, Salvage, etc.) when needed.

Insurance License:

  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

Minimum Qualifications
  • High School Diploma or GED required.
  • A minimum of one year previous Auto claim handling experience or successful completion of Travelers Auto Claim Representative training program is required.

Education, Work Experience, & Knowledge
  • Bachelor's degree preferred.

Job Specific Technical Skills & Competencies
  • Demonstrated ownership attitude and customer centric response to all assigned tasks
  • Ability to work in a high volume, fast paced environment managing multiple priorities
  • Attention to detail ensuring accuracy
  • Keyboard skills and Windows proficiency, including Excel and Word - Intermediate
  • Verbal and written communication skills - Intermediate
  • Analytical Thinking- Intermediate
  • Judgment/Decision Making- Intermediate
  • Negotiation- Intermediate
  • Insurance Contract Knowledge-
  • Basic
  • Principles of Investigation- Intermediate
  • Value Determination- Basic
  • Settlement Techniques- Basic

Environmental / Work Schedules / Other
  • Travel Requirements: Travel Occasionally

Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.


If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.


Travelers reserves the right to fill this position at a level above or below the level included in this posting.