Lead Management Manager

Posted on Mar 30 122 views Northbrook, IL

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

This role is responsible for planning, developing, implementing and maintaining lead management initiatives as part of the Leads ecosystem. This position will own marketing programs and be responsible for business goals and optimizing results. This position is responsible for all aspects of program management including but not limited to strategy, design, ongoing enhancements, execution, measures of success and communications. Foundational competencies include operational, digital and technical acumen, analytics, communications, project management, business process design, and enterprise coordination and influence.

Key Responsibilities

• Leads, manages and coaches direct reports; establishes goals, supports learning objectives and delivers performance reviews
• Achieves results through high performance environment
• Designs, develops and tests programs related to lead sourcing and/or lead management
• Works cross-functionally to establish program strategies and requirements
• Manages results to established goals
o Manages internal and external resources to launch programs on time and on budget
o Analyzes operational and key performance indicators to develop sound and actionable recommendations
o Creates and implements program enhancements designed to increase performance and/or efficiency
• Manages vendor relationships (e.g. lead aggregators, list providers, lead management platforms, data service providers, etc.), including contracting process, scope of work, costs and vendor reviews
• Manages budget(s) and plays a role throughout the budgetary process
• Influences and contributes to strategic direction through formal and informal communication
• Partners with stakeholders to maximize program support and results, including the development and execution of communication and education strategies
• Acts as a lead sourcing and management Subject Matter Expert (SME) and provide consultation across multiple AORs
• Advocates on behalf of the customer at every stage of the program development and implementation process
• Develops and maintains informal relationships across the organization to more fully inform perspectives and viewpoints


• Minimum of seven (7) years of directly related experience; Experience with lead management and/or digital marketing is a plus
• Strong contract negotiation and vendor management skills
• Proven history of owning and maximizing program results
• Proven ability to manage internal and external partners
• Advanced analytic skills and the ability to translate analysis into actionable steps and drive results
• Advanced program/project management skills
• Advanced communication skills including proficiency in developing and delivering presentations
• Advanced problem-solving skills; Ability to think strategically and execute at a tactical level equally well
• Ability to influence decision-making in a highly matrix environment
• Organizational and time management skills – manages through ambiguity, prioritizes multiple projects to meet deadlines
• Self-starter, high energy and detail oriented; ability to work with minimal supervision
• Ability to work in team settings as well as independently
• Advanced Microsoft Office
• Bachelor's degree required

Compensation Data

The minimum salary for this position is $91,800. The salary offered will be commensurate with experience.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit

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Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


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