The Travelers Companies, Inc.

Field Support Consultant

Posted on Mar 30 507 views Hartford, CT

Company Summary
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

Job Description Summary
This individual is recognized as a senior level expert in a minimum of six of the following areas: Travelers' Product lines . Multiple Business Unit Strategies . Travelers' Business/Enterprise processes . Travelers' applications/systems . Multiple rating/pricing methodologies and tools . Development of workflow methodology and processes . Represent Business Units in all phases of Enterprise initiatives . Knowledge of underwriting coverages and processes/procedures . In addition: Manage relationship between Business Partners and multiple Shared Services Suites . Actively participates in business unit leadership meetings and conferences . Negotiate and resolve conflicting priorities across Business Unit leadership. Responsibility for managing/assigning work.

Primary Job Duties & Responsibilities
Market / Line of Business Expertise:

  • Assume leadership position in addressing coverage and rate questions.
  • Resolve complex issues related to procedures, workflow and production questions.
  • Manage workflow and procedures to insure consistency across the Enterprise.
  • Expert knowledge of Auto product line.
  • Comprehensive knowledge of multiple Business Unit Strategies.
  • Broad knowledge of Travelers Business/Enterprise processes.
  • Broad knowledge of Travelers applications/systems.
  • Expanded knowledge of multiple rating/pricing methodologies and tools.
  • Development of workflow methodology and processes.
  • Represent Business Units in all phases of Enterprise initiatives.
  • Knowledge of underwriting coverages and processes/procedures.

Relationship Management:

  • Manage relationship between Business Partners and multiple Shared Services Suites.
  • Manage vendor contracts and relationships.

Managing/Mentoring/Developing People:

  • Serves as mentor to other FSA's for multiple lines of business and markets.

Minimum Qualifications
  • Minimum of 7 years insurance or related industry experience.

Education, Work Experience, & Knowledge
  • BS or BA degree or blend of education and equivalent experience.
  • Previous experience directing work of team members.
  • Small Commercial knowledge preferred

Job Specific Technical Skills & Competencies
Business Domain Knowledge:

  • Comprehensive knowledge of multiple business areas or products and supporting systems.
  • Demonstrated ability to quickly gather and synthesize information to play a key role on project teams.

Planning / Project Management:

  • Assists in identifying FSAs who should participate in a project and provide direction to them as needed.
  • Once assigned to a project, this person is self directed.
  • Independently coordinates activities with others.
  • Independently organizes work of self and others efficiently and effectively.


  • Demonstrates ability to independently lead complex projects.
  • Demonstrated skills in managing complex cross functional objectives and / or priorities.


  • Excellent written and oral communication skills.
  • Demonstrated ability to present information to all levels in the organization.
  • Demonstrated ability to interact with all levels in the organization. This may include cross-functional groups and senior leadership.

Problem Solving / Analytical / Decision Making:

  • Demonstrates excellent strategic thinking and planning skills.
  • Identifies business needs and presents solutions.
  • Attention to detail.
  • Acts independently.
  • Takes responsibility for own decisions and actions.
  • Resolves escalated issues through coaching, fact finding and consulting with customer.
  • Thoughtful time management when planning and organizing tasks.
  • Ability to identify, analyze and solve problems with strong thought leadership.


  • Expert in MS Office.
  • Working knowledge of Production Systems and Applications.
  • Ability to adopt new technologies and implement into workflow.
  • Demonstrates curiosity for emerging technology.

Customer Centric:

  • Excellent customer service skill.
  • Understand business problems and provides thoughtful solutions.

Change Management:

  • Drives enterprise strategies.
  • Ability to modify focus.
  • Effectively prioritizes work.


  • Pursues additional capabilities beyond normal scope of work.
  • Demonstrates individual capabilities across multiple functions.


  • Actively seeks and creates new solutions.
  • Expresses thoughts and explores new ideas.
  • Conducts research needed.

Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.