Allstate

UX Researcher

Posted on Apr 2 135 views Chicago, IL


The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.


The User Experience (UX) Research team is part of CR/UX, a group within marketing that includes but not limited to disciplines of strategy, consumer insights, data analytics, program measurements, and competitive intelligence disciplines. UX Research serves as the connection point between market & consumer research and the User Experience (UX) organization, a multi-disciplinary services group made up of researchers, strategists, information architects, visual designers, content strategists, UI engineers, and product designers that come together to design delightful experiences for Allstate customers and agency staff.
UX Researchers collaborate with stakeholders in uncovering unmet needs, delights, and opportunity spaces to inform the designs of meaningful user experiences with Allstate products, services, digital devices & systems. This individual will execute a variety of research methods ranging from contextual inquiry, in-depth interviews to interface evaluations and usability testing. This position will either work independently or work within a team on larger projects and contribute to the planning, recruiting, and execute portions of the research, analysis and reporting of insights and recommendations. This individual will be a member of the Discovery team, focusing on consumer desirability with feasibility in mind and follows a human-centered, hypothesis driven approach to frame problems, opportunity areas and develop concepts. Features/concepts are generated according to global CX standards and validated by gaging consumer interest and appeal.



Key Responsibilities
  • Create journey maps, user profiles, user cases/scenarios, and personas that are aligned with project and business goals
  • Independently plan, conduct, facilitate, and manage both generative and evaluative testing including contextual inquiry, ethnographies, diary studies, iterative design evaluations, usability testing, intercepts, mock-up interviews, heuristic reviews, cognitive walkthroughs, ideations, and team workshops
  • Leverage customer analytic capabilities in conjunction with primary research techniques to inform UX design and problem solving
  • Work with the UX research manager along with UX & business partners to create roadmaps of research activities to proactively anticipate business needs and priorities for research, conduct, and adjust research activities to better meet business objectives
  • Assist in defining and refining UX research processes and promote the importance of such activities to ensure execution
Job Qualifications
  • Three to five years of relevant experience within a behavioral economics, User Experience (UX) interdisciplinary design & research function required
  • Skillful with planning, executing, and managing both generative and evaluative usability research activities and processes
  • Proficient with design research, lean UX methods, design thinking, cognitive walkthrough, heuristic evaluations, and ideation and workshop facilitations
  • Demonstrated competence with creating analytical frameworks to distill and communicate insights and recommendations to UX and business partners in a succinct manner
  • Experience training peers and other team members in proper testing and reporting techniques
  • Strong interpersonal skills, ability to quickly build rapport and establish credibility, thrives as an independent contributor in a highly collaborative work environment
  • Comfortable with ambiguities, problem solving, and guiding team toward decision making by applying user-centered design research principles
  • Experience with Google/Adobe Analytics, Web Trends, UserZoom, Validately, Smaply, JIRA, Slack, and other usability testing and analytical software preferred, but not required.
  • Naturally curious, empathetic, humble and passionate about product design and research.
  • Four year degree (Master’s preferred) in Human Factors/Human Computer Interaction, Cognitive or Experimental/Social Psychology, Cognitive Science or related field, or combined education and equivalent work experience
  • Experience with Lean Product and Experimental Mindset and design-thinking is a plus
  • Selected candidate must be able to commute to one of the below Talent Centers and will be working a hybrid in-office/work from home model:
    • Phoenix,AZ
    • Chicago, IL
    • Northbrook, IL
    • Charlotte, NC
    • Irving, TX

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Work. Good Life. Good Hands®.


 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
 

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Allstate generally does not sponsor individuals for employment-based visas for this position.


 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.