Enrollment Processing Consultant I

Posted on Apr 2 104 views Jacksonville, FL

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Description

Job Family Summary

Enrollment Processing supports the ongoing servicing of Allstate Benefits products implemented onto external technology benefits platforms. Supports all aspects of processing and administration of the electronic exchange of data and the servicing of perpetual data files. This area works closely with the Technical Solutions Consultant and Systems Integration Analyst, as well as the new business and premium administration teams, to ensure timely and accurate implementation and post enrollment issuance of Allstate Benefits policies

Job Summary

Supports electronic sales solutions through the management of all aspects of processing inbound enrollment data received on a perpetual basis, as requested by clients and/or technology platforms. Role initiates activity based on a workflow tracker system to coordinate a diverse set of tasks with internal systems and tools as well as interfacing with external business partners which may include client, broker, enrollment entity and technology vendor. Facilitate timely and accurate audits, research, EDI file testing, data analysis, data processing and completion of workflow tracking / reporting.

Key Responsibilities

  • Configure systems to facilitate automated handling of high volumes of enrollment data.
  • Mange work queue through use of a workflow database and ensure documentation of file processing status remains current.
  • Perform perpetual processing analysis of large data sets, involving research and determinations from wide range of internal and external systems.
  • Analyze file validation results and take appropriate actions to release for issue or reject for further corrective action.
  • Employ root cause analysis to data files that are unable to be processed through self-directed solution finding, advanced data translation techniques and SQL query modifications.
  • Evaluates complex files issues and simplifies in to directed feedback on data files to EDI file developers on best practice integration with internal processing systems.
  • Collaborates closely with internal business areas, field sales distribution, implementation, finance, compliance, underwriting, new business, customer service and IT, to effectively recognize and solve case level enrollment strategy issues to determine a middle ground solution between competing parties.
Job Qualifications
  • Project management skills – 1 to 3 years’ experience managing multiple projects
  • Proficient at communicating technical needs
  • Knowledge and understanding of the voluntary benefit enrollment process
  • Knowledge of Microsoft SQL and Excel in order to manage data in the enrollment process
  • Bachelors preferred in the Computer Science or business related fields or related experience
  • Advance skills in data testing, auditing, analysis and reporting
  • Ability to manage concurrent conflicting priorities
  • Schedule flexibility to work extended hours during peak volumes

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit

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Allstate generally does not sponsor individuals for employment-based visas for this position.


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