Senior Manager, Crisis and Issue Communications

Posted on Apr 5 4 views Northbrook, IL

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

This is a home based or hybrid opportunity. The ability to work from Allstate’s Northbrook and/or Chicago offices will be considered, but is not required.
The senior manager, crisis and issue communications is accountable for building and reinforcing Allstate’s rigorous crisis and issues management system and managing all corporate crisis and issues communications. This role reports to Allstate’s director of reputation management and requires prior experience focused on crisis and issues communications within a corporate, government, NGO or agency setting.

Key Responsibilities

Prepare and Prevent

: Identify and anticipate reputation risks, prepare to minimize their likelihood and impact, and/or identify and implement preventative solutions.

  • Reputation Threat Assessments

    : Partner with business and stakeholder leaders to identify reputation threats based on likelihood of occurrence and impact to our brand. Assess and provide strategic counsel on reputation implications stemming from business decisions, campaigns and partnerships.
  • Threat Prevention

    : Identify and implement strategies and policies to reduce the likelihood of reputation threats before they can occur, limit their impact if/when they do or prevent them from happening entirely.
  • Reputation Monitoring and Measurement

    : Partner with experts across the enterprise to actively build and enhance monitoring and measurement infrastructure related to news and social media, call center activity, employee and agent communications, etc. to detect potential issues early and evaluate their impact so we can act quickly to mitigate them.
  • Crisis Communications Planning and Brand Protection Infrastructure

    : Lead the continued evolution and enhancement of crisis communications plans and scenario playbooks to prepare rapid and effective responses to a range of reputation issues. Actively identify and implement approaches to create and/or improve crisis management infrastructure across the enterprise.


: Respond rapidly and effectively to reputation issues to protect the brand.

  • Crisis Management Team Leadership

    : Serve as immediate back-up to the director of reputation management on the Enterprise Crisis Management Team and support Allstate’s broader crisis response, with a proven track record in effectively managing crisis communications for other organizations.
  • Strategy

    : Lead the development of communications strategies to protect Allstate’s brand and reputation.
  • Messaging and Materials

    : Lead the development of foundational communications messages and materials, which inform all other communications such as media statements, social media posts, internal communications, etc. to communicate with key stakeholders during issues or crises. Responsible for strengthening the collective strategic writing skills of Corporate Relations and the Reputation Management Team.
  • Media Correspondence

    : Liaise with reporters from top-tier national news outlets to ensure accurate news coverage and shape the public narrative.
  • Expert Counsel

    : Provide strong, confident counsel across the enterprise, particularly to senior executives, to inform decision-making and direct strategy.

Supervisory Responsibilities:

This role supervises the Manager, Crisis and Issue Communications

Preferred Qualifications

Education and Experience

  • Bachelor’s degree required, preferably in communication, journalism or government relations.
  • 8+ years of experience in strategic communications and 3+ years of experience focused entirely on crisis and issues communications, either in an agency or in-house setting.

Certificates, Licenses, Registrations

  • None required

Functional Skills

  • Socially, politically and culturally aware

    : Strong knowledge of current events and national conversation surrounding social and political issues, with a high level of multicultural awareness and intelligence.
  • Data-driven decision-making

    : Uses data and analytics to identify potential reputation issues, inform strategy and response tactics, and measure effectiveness.
  • Critical thinking and change agility

    : Demonstrates analytical decision-making, including problem solving, with the ability to identify root causes and key obstacles behind issues or needs, anticipate stakeholder reactions and offer high-value communication solutions. Effectively lead through change, demonstrating flexibility and confidence amid ambiguity.
  • Cross-functional knowledge and collaboration

    : Knowledge of social media, information security, human resources, investor relations, etc. and collaborative nature to ensure effective partnerships across the enterprise.
  • Strategic communications

    : Excellent written and verbal communication skills, with the ability to understand what makes people tick and how to write and communicate to influence perceptions and motivate actions.
  • Comfort and confidence under pressure

    : Calm and cool under pressure, with the ability to make smart decisions, write, communicate and execute strategies in high-intensity situations.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit

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Allstate generally does not sponsor individuals for employment-based visas for this position.


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