Agent Relations Commissions Associate (Allstate Benefits)- REMOTE

Posted on Apr 5 311 views Northbrook, IL

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

AB Agent Relations provides administrative support to agents, brokers, strategic business partners and AB sales leaders with respect to agent contract maintenance and compliance with state regulatory requirements; and provides administrative oversight of agent compensation.

The Commission Accounting Department is responsible for reviewing, adjusting and processing earned and advanced commissions on in force policies as well as 1099 tax reporting. This group also provides research agent commission inquiries and processes bonus and miscellaneous checks for the field force.

Provides phone support to the call center regarding inbound commissions questions from Agents and Brokers as well as the Allstate Sales Support Unit and the field. Processes all agent maintenance transactions and advance and earned commission cycles as scheduled.

Key Responsibilities
  • Provides customer service support for the Customer Care Center, The Allstate Special Sales Unit, regional offices and agents on all commission matters.
  • Researches issues and responds to internal and external customers.
  • Process agents maintenance transactions such as Book of Business Sales, change of name and/or tax ID on agent records, advance commission history adjustments, check and ACH deposit transactions and quality checks on those same transactions as well as address and direct deposit changes.
  • Two years of insurance industry experience with knowledge of agent hierarchy, commission schedules and insurance terms and products.
  • One year of experience in the commission department at Allstate Benefits.
  • One year of experience in dual entry accounting
  • Advanced knowledge of Mircosoft Excel and Outlook as well as internet usage
  • Oral communication skills as well the ability to diplomatically deal with agents and field representatives in tense situations

This person will need to be available to work Monday - Friday 8:00am - 5:00pm ET (1 hour lunch).

Compensation Data

Compensation range for this position is $33,200 - 38,000 per year, based on experience and qualifications

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit

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Allstate generally does not sponsor individuals for employment-based visas for this position.


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