AskHR Customer Care Specialist (Remote)

Posted on Apr 8 220 views Northbrook, IL

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

As the major point of contact in the contact center, the AskHR customer care specialist investigates and solves company-wide employee and manager problems by providing consultation through multiple channels (phone, chat and email) around the full spectrum of HR services (e.g., programs, policies, processes, systems). These services include performance management, payroll, organization management (OM), paid time off (PTO), talent management, compensation management, reporting and general technology troubleshooting.

Key Responsibilities
  • Listens to and acknowledges customer requests with respect and empathy
  • Responds to general inquiries from employees, managers and delegates on Employee Central, Manager Self-Service, HR policy, payroll, timekeeping, compensation, organizational management and TalentConnection
  • Refers questions to appropriate vendor and sets clear expectations around roles and responsibilities of all involved parties for the remainder of case
  • Assists customers in navigating HR or other resources
  • Probes and gathers information and makes judgments and/or recommendations to customer as appropriate
  • Explains processes, requirements and timelines related to the inquiry to proactively advise customers on requisite activities to complete full stream transactions
  • Provides a concierge service for processing Personnel Change Requests (PCR) which includes counseling on the appropriate fields to fill out when terminations, promotions, demotions, etc. need to be submitted
Job Qualifications

Education and Experience

  • Bachelor’s Degree or equivalent experience
  • 0-2 years of related experience

Functional Skills

  • Creative thinking and problem solving
  • Ability to exercise independent judgment and make decisions on behalf of the center to resolve issues
  • Strong client relationship skills – ability to establish, manage and leverage relationships with internal and external partners
  • Ability to empathize and handle end-to-end inquiries working to provide exceptional customer service
  • Team player and works best in a collaborative environment
  • Advanced written and communication skills
  • Project management skills – ability to handle multiple tasks, prioritize and organize
  • Proficiency in Microsoft Suite and Human Resource systems knowledge preferred
  • SAP knowledge is a plus
Compensation Data
  • Compensation range for this position is $19.96 to $22.60 per hour, based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.


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Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


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