Allstate

Direct Repair Network Administrator

Posted on Apr 8 16 views Northbrook, IL


The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Compensation Data

Salary Range:

$46,700. - $65,200.

Job Summary

Allstate Insurance Company has an exceptional career opportunity for a Direct Repair Network Administrator!



Under general supervision, this job is responsible for monitoring the activities of area Good Hands Repair Network (GHRN) shops, responding to customer or shop questions, providing status, managing and resolving moderately complex customer and shop issues, and collaborating with leadership to identify and maximize production ensuring favorably impact loss adjustment expenses. This individual can negotiate pricing for parts & repairs, determine appropriate shop location to do work, and make recommendations and/or decisions to ensure quality control is met. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention in all dealings and communications with both internal and external contacts. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

Key Responsibilities

Customer Service


  • Makes and maintains a connection with the customer by understanding and meeting their needs and resolving their issues; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Researches and responds to moderately complex customer communications, concerns, conflicts or issues
  • Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments
  • Review, analyze and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims
  • May assist shops with researching, negotiating or ordering parts

File Documentation and Reporting


  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process

File Review/Quality Assurance


  • Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information and observations to management

Other Projects and Responsibilities


  • May participate in one or more moderately complex special assignments
  • May serve as a committee team lead for smaller projects or as a committee team member on medium projects
  • Researches, recommends and explains alternative parts in a basic and occasionally moderately complex claim

Job classification and hours:

Work schedule: To be determined based on business needs.
Weekend rotations with comp day



This position is open countrywide
This position is not open to CA residents.


Notice of Licensing Requirement

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license.
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.



Licensing required; multiple markets preferred. Required to obtain required licenses within 60 days of hire

Job Qualifications

You’re a great Match for this Role if:


You are a high school or GED graduate!
Bachelors degree in related field preferred or equivalent experience
You have three or more years of GHRN/ Direct Repair Network Administrator experience
You have prior experience using an auto estimating program such as: CCC One, Audatex, or Mitchell
You enjoy the ability to work independently starting your day from home, and potentially traveling to various locations to restore peoples’ lives through outstanding customer service
View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions
You’re an empathic, upbeat and friendly self-starter
You’re excited about solving problems and coming up with creative solutions
You’re organized and able to multi-task in a fast-paced environment and able to handle multiple assignments to completion.
You’re known for clear and professional communication – both written and verbal
Being bilingual and/or having prior military experience is a plus



We Offer:

A culture of learning where you can expect to develop foundational skills for the future
Opportunities for both personal and professional development
Leadership teams that are communicative and understanding
Impactful work by serving customers and the community in times of need
A culture in which you dress for your day
Recognition and advancement opportunities
Paid Time Off, 401(k) and pension
Medical, Dental, and Vision coverage
Company Vehicle (vehicle dependent on mileage and area of coverage) and Cell phone may be provided based on business need.



Learn more about Allstate https://www.allstatebenefits.com/

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Work. Good Life. Good Hands®.


 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
 

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

 

Allstate generally does not sponsor individuals for employment-based visas for this position.


 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

 

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

 

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

 

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.