Encompass Customer Service Associate

Posted on Apr 8 354 views Northbrook, IL

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Notice of Licensing Requirement

As a condition of your employment, you may be expected to comply with the state specific licensing process and requirements to perform work as an Encompass Customer Service Associate. Failure to complete these requirements within the time frame designated by the hiring department may result in the termination of your employment with Allstate Insurance Company.

Schedule and Compensation


Start Date:

May 24th, 2021

  • Training Schedule: 9:00AM to 5:30PM ET (Eastern Time) M-F

  • Education/Training is 9-12 weeks long

  • Compensation for this position will be $17.50 per hour

Our Opening

Encompass is looking for talented individuals who thrive in a collaborative and challenging environment to join our remote Encompass Service Center.

Encompass Insurance is one of the largest personal property and casualty insurance brands sold exclusively through a network of more than 3,000 independent agents in most states. With a legacy that dates back to 1897, Encompass employees and agents are committed to delivering a superior insurance experience for our customers. Encompass is a solely owned subsidiary of The Allstate Corporation (NYSE: ALL), the nation’s largest publicly held personal lines insurer.

Encompass is growth focused, looking to expand its presence throughout the country. We are seeking enthusiastic, creative, results-oriented people who thrive in a fast-paced environment and are passionate about serving customers and agencies. Encompass offers an exceptional career experience for our employees, with impactful work and exciting opportunities to make a difference. Join Encompass and you’ll be part of an exciting future.

Job Description

The Customer Service Associate is a property & casualty licensed individual who will provide assistance and service to independent agents and serve customers on behalf of the independent agents by providing product and service information via telephone inquiries, incoming correspondence and other communication sources.

  • Actively listen and provide an exceptional customer service experience and drive first call resolution through all agent and policyholder interactions
  • Demonstrates a comprehensive understanding of specific company products to portray confidence and credibility to customers and assume ownership
  • Analyzes policy information to determine proper coverage that meets the needs of the customers
  • Maintain a thorough understanding of the governing Rules and Rates for all personal insurance lines in all states Encompass writes insurance
  • Process endorsement requests, Evidence of Insurance, ID cards, etc., within established timelines and procedures
  • Resolve billing inquiries, some requiring analytical abilities and process
  • Maintain customer records by updating account information in contact management
  • Recommend potential products or services to customers by reviewing customer information and analyzing customer needs
  • Notify agent of customer behavior, including but not limited to, cancellation requests, rate shoppers and requests for reduction in limits

  • Required to pass a state property & casualty exam

  • High school diploma or equivalent
  • Current active Property & Casualty license preferred
  • Contact center/customer service experience a plus
  • Advanced level of written and verbal communication skills
  • Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft products (Outlook, Excel)
  • Ability to take ownership of issues or problems and see them through to resolution
  • Time management skills
  • Ability to prioritize and multi-task
  • Bilingual (Spanish) skills a plus

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.