Willis Towers Watson

Client Advocate

Posted on Apr 9 48 views New York, NY

The Client Advocate provides strategic relationship management, taking advantage of our specialized industry experience and unparalleled market know how, to craft strategies for clients to quantify, mitigate, and transfer risk. If you’re client centric, interested in affiliating with an industry leader and committed to helping clients unlock their potential through effective risk management this may be the perfect opportunity for you!

Employment-based non-immigration visa sponsorship and/or assistance is not offered for this specific job opportunity

The Role

The Client Advocate is a Senior-level account management/client-oriented role responsible for providing strategic relationship management and consultative services to our clients. The Client Advocate is responsible for marshalling Willis Towers Watson resources to provide coordinated service and placement activities that meet the client’s insurance and risk management needs. Responsible for ensuring relevant regulatory and technical standards are met. Leverages advanced skill set with knowledge to design and consult with clients on insurance coverage and services; uses understanding of clients’ needs to expand business opportunities and further solidify client relationships. Ability to focus on delivering exceptional customer service while working in a fast-paced environment with minimal supervision. Essential duties include but are not limited to:

• Proactively & positively manage WTW’s business relationship with the client
• Coordinate and take ultimate responsibility for the comprehensive delivery of WTW’s service to the client and ensure the integrity of said provision at all times.
• Identify, engage and integrate delivery of all WTW internal resources to deliver on the client experience.
• Provide strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice and industry groups. Recommend appropriate solutions throughout the policy term (including acquisition due diligence).
• Design, prepare, negotiate and deliver fee/compensation agreements to clients.
• Drive the RFP response process, including review, identification and coordination of line of business groups, and document ownership.
• Design and deliver full client presentations/proposals, client advocacy reports, client service plans and schedules.
• Ensure Group policy requirements (legal, regulatory & compliance) are met
• Increase the profitability of the client account & ensuring retention of that business over time
• Manage all client renewals to establish and implement the client-specific renewal strategy. Collaborates with WTW resource, practice and industry groups to develop and deliver renewal to clients. Engage with Broking to understand marketplace changes.
• Build and develop market relationships in collaboration with broking and sales.
• Actively expand existing client relationships and assist with the preparation and delivery of our value proposition on new business
• Lead by example and provide a strong role model and influence on others for best client relationship management practices
• Serve as a mentor to Account Executives
• Contribute to the revenue growth of the office

The Requirements

• 7+ years of insurance experience in a client-facing role required
• BA/BS degree required
• Knowledge of commercial insurance renewal end to end process steps and owners
• Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation.
• Relationship Management skills: able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution
• Negotiation skills: Ability to develop innovative and creative solutions to do complex deals, drive consensus across internal and external stakeholders to close deals.
• Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
• Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
• Effectively advocates for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, and provides clear guidance to ensure others fulfill roles effectively.
• Excellent project management skills; end to end oversight of large, complex, ambiguous or multi-dimensional projects
• Competency in Microsoft Word, Excel and PowerPoint
• Insurance P&C License Required
• Industry designations preferred

What we can offer you

• Professional and technical growth opportunities
• Competitive salary and benefits package including generous parental leave
• Diverse and inclusive work environment that encourages new ideas and personal growth
• Short feedback loop: Immediately visible impact from your contributions
• A strong team empowered to make decisions and changes

EOE, including disability/vets