Allstate

Auto - Theft Claims Service Specialist Chandler, AZ/ Charlotte, NC/ Houston & Irving, TX

Posted on Apr 12 298 views Northbrook, IL


The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Compensation Data

Salary Range:

$16 Hr.

Estimated Annual Salary:

$33,280 annually (paid bi-weekly).

Job Description

Allstate Insurance has an exceptional opportunity for a Auto - Theft Claims Service Specialist to join the Auto Team!




Job Summary


This job processes non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or a claim adjuster. The individual handles a single line of claims or a combination of claims from different segments. The individual is expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.



Key Responsibilities


Customer Service


Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Claims Support

Receives, screens and routes incoming telephone calls and other electronic correspondence
Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Generates and sends appropriate forms to insured/claimant for completion
Processes claims payments
Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties




Knowledge/Skills/Abilities/Experience


Good organization skills with timely follow-up skills
Good oral and written communication skills
Knowledge of Excel and Word
Performs routine tasks of basic complexity under general supervision
Allstate Level Factors: Please refer to the Allstate Level Guide on MyHR Knowledge



Other important information:


Specific responsibilities include:


Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)

Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed

Provides back-up for any support functions in the office

Investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management

Receives, screens and routes incoming telephone calls and other electronic correspondence

Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

Generates and sends appropriate forms to insured/claimant for completion

Processes claims payments

Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties

Assists adjusters with more complex claim handling, analyze documentation and settle basic, straight-forward, and routine claims quickly and efficiently

Regular, predictable attendance is an essential function of this job.
Schedule TBD



Candidate must reside in one of the following locations:

Chandler, AZ/ Charlotte, NC/ Houston or Irving, TX area.



This position is not open to CA residents.


Job Qualifications

You’re a great Match for this Role if:

You are s high school or GED graduate!
View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions
You’re an empathic, upbeat and friendly self-starter
You’re excited about solving problems and coming up with creative solutions
You’re organized and able to multi-task in a fast-paced environment
You’re known for clear and professional communication – both written and verbal
Being bilingual and/or having prior military experience is a plus


We Offer:

A culture of learning where you can expect to develop foundational skills for the future
Opportunities for both personal and professional development
Leadership teams that are communicative and understanding
Impactful work by serving customers and the community in times of need
A culture in which you dress for your day
Recognition and advancement opportunities
Paid Time Off, 401(k) and pension
Medical, Dental, and Vision coverage

Learn more about Allstate benefits @ https://allstategoodlife.com

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Work. Good Life. Good Hands®.


 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
 

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Allstate generally does not sponsor individuals for employment-based visas for this position.


 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

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For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

 

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.