The Travelers Companies, Inc.

AVP, Value Stream Lead

Posted on Apr 13 46 views Hartford, CT

Company Summary
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

Job Description Summary
Travelers is seeking a AVP, Value Stream Lead to drive the execution of Personal Insurance business strategies in an agile fashion.
In this highly visible position, you will be responsible for ensuring the Value Stream itself is correctly defined, mapped, optimized, managed, and improved upon over time. Partner with segment business leaders to facilitate the strategic planning process by understanding business needs, defining short- and long-term vision and strategy, and ensuring alignment of overall business outcomes. You will apply strong business acumen and leadership in partnership with technology counterparts to effectively plan and deliver business outcomes in service to your business unit's strategy.

Primary Job Duties & Responsibilities

  • Oversee the body of work conducted within a value stream; accountable to lead, define, communicate, and champion work spanning across teams working toward common business outcomes within Personal Insurance.

    Define short and long-term vision and strategy, facilitate and collaborate with leadership to understand business needs, ensuring alignment to overall business outcomes, including the business architecture and roadmap for achieving the strategy, vision and business outcomes; articulate the value stream vision and strategy effectively to teams and stakeholders.

    Partner with Technology Value Stream leader to effectively define, plan and deliver business outcomes.

    Drive all aspects of change management, ensuring clear sponsorship and effective stakeholder engagement and communications. Define and manage risks to delivery of value and outcomes.

    In partnership with PI leadership responsible for defining vision and strategy, alignment to business outcomes including the business architecture and roadmap.

    Translate broad strategies into executable business plans for the Product Development associated policy administration platform to drive growth and profitability.

    Build and manage change readiness strategy, using data to understand the environment to prepare for effective behavioral change management. Identify and analyze change impact, assess organizational readiness, and create change management and change communications strategies that mitigate risk and maximize employee engagement.

    Effectively manage a portfolio of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.

    Identify innovative solutions both internally and in the external marketplace; ensure competitive and industry benchmarking of critical capabilities.

    Undertake, manage and facilitate the Product Development process for both new and existing products.

    Responsibility for the overall planning, staffing, budgeting, expense priority management, and recommendation of process changes.

    Manage a team; develop a robust talent pipeline and ensure the strength of Travelers' brand while attracting top talent.

    Oversee data driven decisions related to funding and resource allocation, and prioritization of work; make trade-off decisions to balance quality, cost, and timelines to maximize business value and ensure alignment to business outcomes. Identify and plan for enterprise dependencies.

    Manage complex multi-team dynamics; remove impediments to teams’ success and assist in conflict resolution, issue and dependency management.

    Build and foster collaborative relationships across business areas, with the ability to influence senior leadership.

    Take on the role of Product Owner as required.

Minimum Qualifications
Seven years of relevant business experience.

Four years of people leadership/management experience.

Education, Work Experience, & Knowledge
Master’s degree.

Eight years of experience in an Agile/execution leadership role delivering business solutions on a demanding schedule.

Education & Work experience:

Master’s degree.

Eight years of experience in an Agile/execution leadership role delivering business solutions on a demanding schedule.

Five years of people leadership/ management experience and product development in Property and Casualty classes of business.

Demonstrated knowledge of property and casualty insurance products, underwriting and systems.

Strong business acumen and a deep strategic mindset.

Proven analytical skills and experience making decisions based on hard and soft data.

Strong knowledge of the Line of Business with the ability to develop and leverage business and/or vendor partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives.

Job Specific Technical Skills & Competencies
Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.

Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the Value Stream.

Change Agent: Demonstrated change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk.

Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.

Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.

Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.

Collaboration: Expertise working with others in a cross-functional multi-team environment.

Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.

Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.