Willis Towers Watson

Technical Support Specialist

Posted on Apr 14 75 views Southfield, MI

The Role
Our Pension Analysts perform recurring plan administration services, data analyses, calculations and work assignments for clients’ defined benefit plans under the supervision of senior analysts. You will assist with project work and other ad hoc client support services as requested.

  • Perform, recurring plan administration tasks for clients’ defined benefit plans (e.g., calculate benefits, update annual data, and prepare benefit packages)
  • Identify data issues based on documented processes
  • Set up payments and input trustee system changes
  • Draft routine administrative procedures and implement them
  • Managing, triaging and responding to escalated participant benefit inquiries
  • Demonstrate strong organizational and time management skills, including prioritizing work and coordinating several projects at one time
  • Work cooperatively with other team members to complete tasks and to ensure unified delivery of services
  • Maintain complete and accurate work papers and audit trails and adhere to plan documents and government regulations in administering plans
  • Gain a thorough understanding of the plan design (e.g., benefit formulas, options, eligibility)
  • Actively participate in team meetings and training activities

The Requirements
  • Bachelor’s degree or prior benefits administration experience required.
  • Solid mathematical and analytical skills
  • Work experience that demonstrates strong technical, and/or client service and leadership skills
  • Passion for solving problems and sharing solutions to exceed the standards of the client
  • Ability to be a self-starter and work independently, but also cooperatively in a close team environment
  • Ability to prioritize and have good attention to detail
  • Excellent oral and written communication skills
  • Excellent Microsoft Office skills, particularly in Excel (i.e. pivot tables and lookup functions)

EOE, including disability/vets