Allstate

People Empowerment - Manager

Posted on Apr 15 211 views Northbrook, IL


The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Compensation Data



  • Compensation range for this position is $91,800 - $159,300 per year, based on experience and qualifications.
  • Paid Time Off, 401(k) and pension
  • Medical, Dental, and Vision coverage
  • Learn more about Allstate benefits @ https://allstategoodlife.com
Department Description

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.


You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.


Department Description

Service Delivery is the customer and agency facing service support organization at Allstate, handling 10M+ service interactions yearly. Our Customer Contact Center (CCC) team is the face of Allstate to customers looking for P&C; Life and Retirement service assistance at 1-800-Allstate, and through MyAccount Chat and Messaging. Our customers choose how to interact with us, but ultimately, they depend on us to be available and simple; and keep them connected to protecting what matters most. We serve customers on behalf of local agencies through the Integrated Service Center. For agencies, we deliver support to better serve customers via the RMBC, ASIC and ALR Contact Center.


We are obsessed with continuous improvement and solutioning problems to find value for employees, customers, agencies and shareholders. Our employees are paramount to our success. In turn, in Service Delivery we offer employees an environment where they will be challenged and empowered, exposed to diverse thinking and positioned for future growth, and pivotal for building unique solutions for the future of our business. We want you on this journey with us.

Job Summary

We are looking for a talented, proactive, energetic, and passionate person who embraces challenges and is a proven problem solver. Here’s a little bit more of the role.


Responsible for driving and influencing employee experience in Service Delivery to sustain an environment with good jobs, with care for the basic needs (Pay & Benefits, Schedules, Career Path, and Safety & Security), in addition to higher needs (Meaningfulness, Personal Growth, Belonging, Achievement and Recognition).

Will leverage business and industry knowledge when consulting/problem solving with business partners and clients to recommend innovative solutions to complex problems. Ability to influence others in accomplishing business goals/objectives is essential.

Will create unique solutions and plans to drive Service Delivery diversity and inclusion goals and outcomes.


Along with People Empowerment team, accountable to drive outcomes for retention, with leading indicators of engagement (Inspire / Barometer), Diversity and Inclusion goals, well-being, employee movement, employee experience in problem solving).


Key Responsibilities

Demonstrates understanding of business unit and/or industry systems, processes and requirements, in light of operational and employee outcomes


  • Anticipates and interprets internal and/or external business challenges and or regulatory issues
  • Provides coaching to peers and senior leaders
  • Responsible for advancing root cause problem solving systems and processes regarding employee experience
  • Builds, cultivates, and maintains long-term business relationships with current and previously assigned business leaders to deliver on the employee empowerment strategy and achieve intended business outcomes



Gathers and analyzes business and stakeholder requirements. Collects and analyzes process data to initiate, develop and recommend business practices and procedures


  • Take a broad perspective to identify innovative solutions to improve PPL Service delivery
  • Leads client presentations and conducts complex and high-level or sensitive interviews, focus groups and workshops
  • Acts as a resource or mentor for colleagues with less experience
  • May direct the work of other team members and/or lead a virtual cross functional team
  • Leverages business relationships with site leaders to initiate cross-functional problem-solving (RCPS) opportunities



Ensures successful completion of projects/initiatives


  • Provides direction to senior leaders on translating strategy into outcomes and goals that can be monitored to assess progress
  • Act as an overall PPL Service Delivery employee experience SME
  • Understands PPL initiatives as they interface with employees and represents Senior Leadership as necessary
  • Influence team members to support PPL Service Delivery goals and key metrics
Knowledge/Skills/Abilities/Experience
  • Education and work experience will be considered
  • Experience leading senior consulting staff and/or complex projects required
  • Evidence of the ability to hold a humanistic approach while balancing the needs of the business
  • Evidence of the ability to practice a high level of confidentiality
  • Excellent organizational management skills

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Work. Good Life. Good Hands®.


 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
 

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

 

Allstate generally does not sponsor individuals for employment-based visas for this position.


 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

 

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

 

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

 

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.