Willis Towers Watson

Senior Associate, Client Service and Delivery-Aerospace

Posted on Apr 17 22 views New York, NY


This is an exciting opportunity to join Willis Towers Watson Aerospace, a specialist division of Willis Towers Watson Group. The Senior Associate, Client Service & Delivery is the person recognized as the primary client advocate in the aviation marketplace to represent the Willis Towers Watson Aerospace and coordinate parties on all sides to meet and understand each other’s agendas, appetites, and goals. The position requires and in-depth knowledge of the aviation insurance business, including experience with moderately complex placements. Travel and social interaction at industry events / meetings are also required. If you’re an aviation enthusiast looking to join a growing organization with unlimited growth potential, this may be the perfect opportunity for you!

The Role


  • The Senior Associate is responsible for quality of service and broking activity provided to clients so that their assigned book of business is profitable and to develop new business with existing and prospective clients. The associate is also responsible for collections, record keeping, and quality of service provided to clients so that the assigned book of business is profitable.
  • The Senior Associate Client Service & Delivery also monitors insurance and risk management needs, recommends appropriate coverage, and ensures that technical specialists are brought in when necessary. Leadership, mentoring and professional development of junior associates is also required.
  • The Responsibilities
  • Contacts existing clients to ensure quality service is being delivered
  • Identifies and monitors insurance and risk management needs of prospective or current clients
  • Conducts needs assessment with current and potential customers
  • Facilitates new business through networking, prospecting and communicating with current clients
  • Identifies and presents appropriate services to client
  • Participates in targeted public relations activities
  • Maintains extensive market relationships
  • Develops account strategies, presentations, and other forms of communication with client
  • Prepares and delivers underwriting submissions
  • Facilitates claims management and loss control services coordination
  • Maintains account documentation and correspondence
  • Negotiates responsive programs and service agreement rates
  • Provides customer service, including resolving customer inquiries and problems
  • Establishes procedures for claims administration and loss prevention activity

The Requirements


  • 10 years’ experience within the insurance industry; preferred
  • Aviation experience; preferred
  • Property & Casualty licensed; required
  • In-depth knowledge of Aviation Insurance and/or Brokerage business; required
  • Technical knowledge of product area and industry; General Aviation and Aerospace (Products, MROs, Airports)
  • Experience with complex insurance placements and management such as Quota Share, Excess of Loss, Large Loss Sensitive
  • Experience with claims resolution facilitation
  • Experience with principles and processes of business management
  • Knowledge of principles and methods involved in selling services
  • Experience establish and maintain working relationships
  • Ability to identify and find essential information
  • Ability to sell or influence others

EOE, including disability/vets