CTS Director

Posted on Apr 23 6 views Chicago, IL

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.


You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.


Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Description

In Claims Tech Solutions we pride ourselves using advanced engineering techniques to deliver on best of
breed digital products and platforms. Our culture is built on an agility with purpose mindset to
empower and innovative, while leveraging cutting edge technologies to deliver on outcomes that will
delight our customers. If you are interested in being a leader in an organization such as this then keep
on reading……

We are delighted to be offering an exciting Director opportunity reporting to the ATSV Vice
President and Chief Information Officer for Allstate Claims. The role will have accountability for leading
the discovery and delivery of innovative technical solutions that enable Claims business outcomes and
are aligned to enterprise target state architectures. We are a customer-centric delivery operation across
a highly matrixed and globally dispersed product engineering organization.

We are looking for an individual who has:
•Lead cross shore product teams to deliver modern technology solutions that enable business
opportunities and/or solve problems.
•Emotional intelligence strengths that can be leveraged to collaborate and negotiate across
various levels of Allstate and ATSV.
• An optimistic mindset obsessed with finding common ground.
• A curious “what if” mindset committed to learning in pursuit of the “art of the possible”.
• Strong sense of ownership driven towards achieving outcomes and comfortable operating in the
• Thought leadership skills that enable him/her to command an audience towards outcomes.
• Strong Communication skills able to break down complexity for diverse audiences.

Responsibilities include (but are not limited to)

The individual will work under minimal supervision and will have latitude for defining and executing technical strategies in support of Claims desired outcomes/opportunities:

•Leading the solutioning and technology implementations to enable Key Bets as defined by
Claims plan and Allstate strategic roadmaps.
•Building strong/trust-based relationships within Technology, Claims, vendors and other partner
•Be a Leader of Leaders and promote inclusive diversity across all shores.
•Lead the evolution of scalable strategic visions.
•Accountable to achieve all organization financial plans are achieved and able to make decisions
based upon financial viability.
•Build and maintain a culture based upon engineering excellence.

Essential criteria candidates should clearly state on their application form how they meet each of the essential criteria as these will be assessed during shortlisting and only these deemed to meet all of the below criteria will move forward to the next stage.

Essential Criteria

Must be available for rotation (if not a promotion); and:

•Must have good attendance and a clean disciplinary record.
•Currently at Band G, or Band F with a 2020 end of year performance score of 3 or above.
•10+ years of progressive experience in software engineering roles.
•A minimum of 7 years management experience with 3 year in a senior leadership role.
•Technical aptitude affords familiarity with software/cloud engineering best practices.
•Experience architecting and implementing secure enterprise-scale applications.
•Experience establishing competitive intelligence capabilities in support of new market
•Experienced in product strategy, product vision definition, product roadmaps, product discovery
and KPI definition and measurement.
•Experienced in leading large-scale delivery across global locations.
Expertise in building and leading global product teams, and implementing highly iterative
software development practices including agile Scrum, agile XP.
•Proficiency in leading organizational change strategies encompassing people, processes and
technology to support digital transformation.
• Ability to manage relationships and influence at VP level and above.
• Adapt at seeking out and creating digital ecosystems and forging relationships with academia, government bodies and private sector.

Desirable Criteria

Claims business acumen.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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