The Travelers Companies, Inc.

Northland Liability Claim Representative Trainee

Posted on Apr 26 Saint Paul, MN 254 views

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

2

Job Description Summary

This is an entry level position that requires satisfactory completion of required training to advance to Claim Representative – Specialty Liability position. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.

Primary Job Duties & Responsibilities

  • Completes required training program which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.
  • The on the job training includes practice and execution of the following core assignments:
  • Timely coverage analysis and communications with insured based on application of policy information, facts or allegations of each case. Consults with Unit Manager on use of Claim Coverage Counsel.
  • Investigates each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Takes necessary statements.
  • Identifies resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Requests through Unit Manager and coordinate the results of their efforts and findings.
  • Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
  • Keeps effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluates liability and damages exposure, and establishes proper indemnity and expense reserves.
  • Utilizes evaluation documentation tools in accordance with department guidelines.
  • Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority.
  • Negotiates disposition of claims with insureds and claimants or their representatives.
  • Recognizes and implements alternate means of resolution.
  • Maintains claim files, have an effective diary system, and document claim file activities in accordance with established procedures.
  • May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
  • Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
  • Recognizes cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.
  • Appropriately deals with information that is considered personal and confidential.
  • Provides quality customer service and ensures file quality.
  • Shares accountability with business partners to achieve and sustain quality results.
  • Must secure and maintain company credit card required. [varies by job]
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
  • In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.


Minimum Qualifications

  • High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree required.


Education, Work Experience, & Knowledge

  • Bachelor’s Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.


Job Specific Technical Skills & Competencies

  • Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic
  • Verbal and written communication skills –Intermediate
  • Attention to detail ensuring accuracy - Basic
  • Ability to work in a high volume, fast paced environment managing multiple priorities - Basic
  • Analytical Thinking – Basic
  • Judgment/ Decision Making – Basic


Environmental / Work Schedules / Other

  • Travel Requirements: Travel Occasionally


Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

More From The Travelers Companies, Inc.

Outside Property Claim Representative Trainee

Posted on May 12 Wilmington, DE 437 Views

User Experience Analyst - Business Insurance Experience Design

Posted on May 10 Hartford, CT 507 Views

AVP-Cyber Risk Control

Posted on May 6 Naperville, IL 922 Views

Northland Heavy Equipment Estimate Reviewer

Posted on May 4 Saint Paul, MN 741 Views

Remote-Director VOC Listening Operations and Design

Posted on Mar 4 Hartford, CT 465 Views

Related Job Listings

Allstate

UM/UIM Unrepresented Adjuster (Remote/Home-Based Worker)

Posted on May 3 Northbrook, IL 482 Views

Allstate

Experienced UM/UIM Represented Adjuster

Posted on Apr 17 Bothell, WA 412 Views

The Travelers Companies, Inc.

Outside Property Claim Representative Trainee

Posted on May 12 Wilmington, DE 437 Views

The Travelers Companies, Inc.

Northland Heavy Equipment Estimate Reviewer

Posted on May 4 Saint Paul, MN 741 Views

The Travelers Companies, Inc.

Inside Property Claim Representative Trainee

Posted on Apr 28 West Bridgewater, MA 343 Views