Experienced Represented Casualty Adjuster - Zones 3 & 4
Posted on Apr 29 Northbrook, IL 160 views
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.
The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Third party liability and casualty claims involve coverage and liability investigation, negotiation, and settlement of policyholder and third-party liability, property damage, and bodily injury claims.
Under limited supervision, this job is responsible for investigating moderately complex and occasionally complex claims when an attorney is representing the injured party which may include: (1) uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents; (2) Injury Casualty Soft Tissue (ICST), and represented- moderate or major claims. The individual also may handle moderately complex and occasionally complex Commercial Property Liability (CPL) claims. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention, while verifying coverage, investigating and determining liability, reviewing and determining damages, and negotiating and settling moderately complex and occasionally complex claims. The individual provides work guidance and direction to less senior employees. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.
- Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
- Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues
- Reviews customer satisfaction results; works independently to create personal action plans
File Documentation and Reporting
- Summarizes documents and enters into claim system notes
- Documents a claim file with notes, evaluations and decision making process
Coverage, Liability and Evaluation
- Determines and explains minimum coverage limits in moderately complex and occasionally complex claims involving single or multiple claimants
- Sets initial reserve, updates reserve, documents rationale and claim summary notes
- Obtains photos and/or conducts scene investigation
- Takes recorded statements from claimants, insureds, witnesses, medical providers, etc., conducts investigations into moderately complex and occasionally complex auto accidents, determines liability and prepares summaries
- Evaluates and determines potential use of experts and reviews reports
- Determines claim value
- Reviews file to identify moderately complex and occasionally complex potential legal issues
Negotiation and Settlement Guidance
- Negotiates and settles claims in accordance with business unit best practices
- Reviews medical reports in preparation for claims settlement evaluation
Other Projects and Responsibilities
- May participate in one or more moderately complex or occasionally complex special assignments
- May serve as a committee team lead for medium-sized projects or as a committee team member on medium to large projects
- May serve as a subrogation or arbitration panelist
- May serve as an agent advocate
- May participate in oversight activities
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license.
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed
This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary.
If offered the role, you will go through virtual training. You will receive ongoing support, mentoring and coaching as you develop your career.
A $1000 sign on bonus is applicable for this posting for all candidates who have a resident Property and Casualty License or a Designated Home State License in Florida or Texas.
You’re a great Match for this Role if:
- Bachelors degree in related field required
- Experience in Litigations and Bodily Injury claims preferred
- Ability to interact effectively with internal or external customers and act with empathy
- Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation
- Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
- Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit
- Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
- Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis
- Applies general and occasionally broad ability to leverage learned technical skills in support of team objectives
- Applies general and occasionally broad negotiation and/or arbitration skills
- Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships
- Applies general and occasionally broad problem solving skills to continuously improve business outcomes
- Ability to investigate, evaluate, negotiate and settle moderately complex and occasionally complex claims
- Provides individual decision making within authority limits
- Has and maintains all appropriate licenses and registrations for the role per state requirements
- Compensation range for this position is $59,500 - $81,400 per year, based on experience and qualifications
- Generous Paid Time Off
- Medical, Dental, and Vision coverage
- Company-matched 401(k) and company-funded pension
- A culture of learning where you can expect to develop foundational skills for the future
- Opportunities for both personal and professional development
- Leadership teams that are communicative and engaged
- Impactful work by serving customers and the community in times of need
- Recognition and advancement opportunities
- Learn more about Allstate benefits @ https://allstategoodlife.com
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
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Allstate generally does not sponsor individuals for employment-based visas for this position.
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