The Travelers Companies, Inc.

Outside Property Contents Claim Representative Trainee

Posted on Apr 29 Hunt Valley, MD 685 views

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings


Job Description Summary

This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property content. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Primary Job Duties & Responsibilities

  • Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.
  • The on the job training includes practice and execution of the following core assignments:
  • Handles 1st party property content claims with moderate to high severity, i.e. Major Case Unit losses.
  • Occasionally handles 1st party property claims of moderate complexity as assigned.
  • Completes field inspection of losses including accurate scope of contents damages, photographs, written estimates and/or computer assisted estimates.
  • Broad scale use of innovative technologies.
  • Investigates and evaluates all relevant facts to determine coverage, damages and liability of first party property damage claims. Secures recorded or written statements as necessary and works with proper business partners to maximize company resources for specialized investigation and evaluation.
  • Works with and effectively manages contents vendors involved with the claim i.e. textile, electronic and contents’ restoration vendors.
  • Negotiates with vendors or insured’s representatives.
  • Establishes timely and accurate claim and expense reserves.
  • Determines appropriate settlement amount based on independent judgment, computer assisted contents estimate, estimation of actual cash value and replacement value, vendor estimate validation, appraisals, application of applicable limits and deductibles.
  • Negotiates and conveys claim settlements within authority limits.
  • Writes denial letters, Reservation of Rights and other complex correspondence.
  • Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
  • Meets all quality standards and expectations in accordance with the Knowledge Guides.
  • Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
  • Manages file inventory to ensure timely resolution of cases.
  • Handles files in compliance with state regulations, where applicable
  • Provides excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners.
  • Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
  • Performs administrative functions such as expense accounts, time off reporting, etc. as required.
  • Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.
  • Actively provides mentoring and coaching to less experienced claim professionals.
  • May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
  • Partners with other Property Claim professionals to provide training and to share knowledge and expertise in the adjustment and handling of contents claims.
  • CAT Duty ~ This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.
  • Must secure and maintain company credit card required.
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

Minimum Qualifications

  • High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree required.
  • Valid driver's license - required.

Education, Work Experience, & Knowledge

  • Bachelor’s Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.

Licensing or Certificates

  • Valid passport preferred.

Job Specific Technical Skills & Competencies

  • Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic
  • Strong verbal and written communication skills - Basic
  • Attention to detail ensuring accuracy - Basic
  • Ability to work in a high volume, fast paced environment managing multiple priorities - Basic
  • Analytical Thinking – Basic
  • Judgment/ Decision Making – Basic

Environmental / Work Schedules / Other

  • This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
  • Travel Requirements: Travel Occasionally

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

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