Learning Administration & Experience Testing (Remote-Home Based Worker)

Posted on May 5 Northbrook, IL 370 views

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

The job will involve general learning administration, including working within the Learning Management System (LMS) (SuccessFactors); responding to questions and user requests; managing learning mailbox, assisting in set-up of training items and classes (e.g. creating training items and classes in the LMS, scheduling rooms, etc.), set-up of user accounts and other training administrative duties as assigned.
As an LMS Admin for the Allstate Technology, Services & Ventures (ATSV) Learning & Development team, your purpose is to support day-to-day administration of LMS & LXP functions through the creation/scheduling of new courses/classes, roster management and eLearning content testing.
You will work with instructional designers, program managers, business leaders, team members, and L&D managers to upload content, develop assignment groups and track attendance.
You will be expected to create, administer all training interventions, curriculums, programs, courses, and deliverables within the scope of the role.
A wide degree of self-motivation is expected. Success and accomplishment drive you and you are known for your fresh thinking and ability to vigilantly view a situation from all perspectives.

Job Description

Participate in the development and maintenance of a knowledge base and supporting documentation regarding administrative access and functions of the LMS (SuccessFactors).
Develop training and material for users of the system to review and learning from. This should include both learners and colleagues.
Support other LMS administrators with testing content, enhancements and general system functionality
Own, identify, research, and resolve help desk user questions and issues through tracking system.
Develop strategies and resources to support deployment of information on process and product changes
Research & Answer learning tech support questions from users/learners

Job Qualifications

1-3 years working as a Learning Management System Administrator.
Knowledge of SCORM 1.2, 2004 and AICC tracking standards, and ability to troubleshoot course issues
Highly proficient in Excel or like spreadsheet tools, experience with advanced formulas and functions (vlookups, Pivot tables, macros).
SQL experience is a plus
Open collaborative style: ability to work both in a team environment and autonomously with minimal supervision or direction
Ability to be unfazed by ambiguity and comfortable in environments with shifting priorities
Must be able to understand complex information and communicate the information to people with diverse professional backgrounds.
High proficiency and expertise in Microsoft Office Suite, in particular PowerPoint and SharePoint are required
Excellent verbal, written, interpersonal, and presentation skills with ability to successfully deliver and communicate complex technical training
Strong time management and organizational skills
Knowledge of design software and editing tools (e.g. Articulate, Camtasia, Captivate) is preferred
LXP (Degreed) Experience is a plus

Compensation Data

The minimum salary for this position is $58,000. The salary offered will be commensurate with experience.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit


Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


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For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.


To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs


To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.


It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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