Insurance Customer Service Representative - Charlotte

Posted on May 6 Charlotte, NC 140 views

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.


You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.


Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Schedule and Compensation


Start Date:

Thursday, July 8, 2021 at 9:00 AM EST

Schedule Eastern Standard Time
Training: 2:30 PM to 11 PM Off Saturday/Sunday 
Transition / Production: 2:30 PM – 11:0) PM Off Sun/Thurs 

*Please note: This class will not have graduated training. They will license, complete training then go to Transition. There will not be a Service phase of Transition

Depending on work hours 2nd shift pay differential may apply.  


Onsite-Charlotte, NC

Holidays Required


Compensation and other important information:

Base pay:

$17.00 / $35,360 annually (paid bi-weekly)

$1000 bonus paid after 6 months of employment

if hired with an active General Lines Property & Casualty License (license bonus does not apply to Allstate re-hires)
Excellent benefits package starting on your FIRST day of employment to include - Medical, Dental, Vision, Life Insurance and 401(k) and eligibility for tuition reimbursement!
Licensed service monthly cross-sell bonus (available after training, subject to individual performance and per bonus program guidelines)

Key Responsibilities


Customer Focus

  • Communicate professionally and empathetically with our customers, delivering and excellent personalized experience
  • Ensure first call resolution and customer satisfaction on all transactions
  • Solutions driven by resolving customer’s inquiries


Business Acumen

  • Demonstrate a comprehensive understanding of Allstate company products
  • Attention to detail in processing changes to customer policies
  • Answer customer inquiries regarding their policies and document customer records
  • Develop subject matter expertise and remain current on marketing campaigns to respond appropriately to related inquiries



  • Accountable for accurately quoting and cross-selling additional Allstate product lines
  • Proactively identify and act on additional protection opportunities to promote policy growth and improve customer retention
  • Confidently demonstrate effective selling and influencing skills
Job Qualifications


  • Required to pass a Property and Casualty license state exam upon hire

  • High School Diploma or GED
  • Effective written and oral communication skills
  • Ability to effectively use Microsoft Outlook
  • Ability to multi-task and adapt to changing environment
  • Ability to live into an environment of Continuous Improvement
  • Adaptability to new techniques, talk paths and performance standards
  • Work well independently and as part of a team and build effective working relationships with co-workers including peers and leaders
  • Strong collaboration, problem solving and investigation skills
  • Ability to identify trends, present solutions for issues and/or opportunities for improvement
  • Flexibility with work schedule to meet the needs of customer and the business
  • Bilingual encouraged to apply

  • Prior Military encouraged to apply


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.


Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.


To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs


To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.


It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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